Working with a virtual receptionist is the best way to achieve true work life balance as a professional. A virtual receptionist helps with work life balance in a few ways. We’ll explore 3 of those in this blog post.
Do you struggle with work-life balance? Are you overwhelmed with a workload that never ends and a family that needs your time? Do you find yourself neglecting your own needs in order to take care of work or family obligations? You are far from alone.
Striking a balance with work and family life can be difficult for anyone, and more so for professionals and entrepreneurs. You want to impress your boss or run a successful business, but your family needs you, too. You want to take a little “me time” and cross a few errands off your to-do list, but work responsibilities seem to follow you everywhere.
Here are 3 concrete ways a virtual receptionist helps with work life balance. Consider these reasons to focus more on bringing the balance back between your business and personal obligations.
A virtual receptionist helps with call screening
You might receive dozens of phone calls each day, some from telemarketers, sales teams, and simple inquiry calls that don’t require your personal involvement. Without a virtual receptionist, you’re stuck answering every call just in case it turns out to be an important one. You might consider just letting all your business calls first go to voicemail, but that frames your business in a negative light to customers and makes you appear either unavailable or unprofessional.
Virtual receptionists help with call screening by answering every phone call for you, then following your specific instructions on what to do with the call, whether it’s a warm transfer (reporting the caller’s details to you so you can decide whether or not you’d like to take the call) or a cold transfer (transferring the caller to you regardless of the details).
When you have a professional working on your team to screen your calls, you save time by avoiding calls that don’t need your attention or can be handled by your virtual receptionist. That goes a long way in improving your work life balance and gives you more time to focus on yourself and your family.
Virtual receptionists help set your work schedule
If you want to bring balance to your life, you need to identify the hours you’ll work each day. If you want to work from 8am-6pm, then a virtual receptionist can make sure your meetings fall in that time frame and your calls, blogs, bookkeeping are only done during these hours.
Having set time off gives your family an idea of when dinner will be each night and when they can expect you to run an errand or help plan for a family party. When you are done with work, don’t take additional calls or agree to any meetings – this is your officially scheduled family time.
A virtual receptionist can take your calls during your down time and take messages for you to read once you’re back “on the clock.” Just make sure your virtual receptionist knows when to schedule your appointments and when to transfer an urgent call to you by sharing your daily schedule with them. It’s helpful in bringing balance to your professional and personal life.
A virtual receptionist helps when you take time off
It’s unfortunate, but most people feel an intense sense of guilt when they think about taking a relaxing, enjoyable vacation. How could something so pleasurable breed guilt? Because we can’t help but think of the work we “should” be doing when we’re trying to relax. It’s enough to sometimes turn vacations into more stressful situations than our everyday lives.
That’s something a virtual receptionist can help you with. Tell your virtual receptionist when you’ll be taking time off and give them instructions on what to tell callers, how to handle your clients, how often they should deliver your messages, or whether they should hold them all until you’re back from vacation. You can even have your virtual receptionist check your email and offer basic customer service to the callers you receive while you’re away.
When you return, you can handle your emails and calls in their order of importance. Your meetings and appointments will already be scheduled and you can work on non-essential items as you catch up on the phone messages that were left. You can relax knowing your customers won’t be left in the dust or wondering where you went.
Getting all of your work done during certain hours, taking guilt-free time off from work, and having a professional screen all your phone calls will help you achieve a better work life balance. If you want to improve customer service quality, lessen your workload and find time for your personal life again, check out our award-winning team of virtual receptionists at Conversational.