Hate talking on the phone? You’re not alone – in fact, a dislike of phone conversations has become more common than ever. If you’re a business owner who hates talking on the phone, you’re in a stressful spot.
Phone calls are the norm in the world of business, with colleagues, clients, customers, and coworkers often asking to hop on a call to discuss important or detailed information.
How can you survive as a business owner who hates talking on the phone? We found 3 effective options for business owners who hate talking on the phone.
3 Options for Business Owners Who Hate Talking on the Phone
Hire a third party to answer and place your phone calls
The best way to handle a true dislike for talking on the phone as a business owner is to outsource your phone calls to a third party. Whether you enjoy talking on the phone or hate it, it’s important that every call be answered promptly and that every caller receives great customer service. You can ensure that happens every time when you outsource your phone calls to our team of virtual receptionists.
Every call that comes through will be automatically routed to our office, where one of our friendly virtual receptionists will answer it according to your preferences. Our receptionists can also place your outbound calls for you. Find more details on outbound calls we handle here.
Provide limited contact information online
The only way people can contact you via telephone is if you make that information available. If you truly can’t stand talking on the phone, provide limited contact information online so anyone trying to get in touch will use your preferred method of contact. You can list your email address and your mailing address as well as a contact form to allow anyone who needs to get in touch with you to do so at their pace.
You can consider adding live chat support to your website so users can ask questions and get quick answers without leaving the page to email you or taking the time to write a letter.
Suggest another channel for contact
Finally, if you really hate talking on the phone and don’t feel a phone call is necessary for the information that you need to convey, you can suggest another channel for contact. Keep in mind that many people rely exclusively on the phone for all important or detailed conversations, so suggesting another channel when they’ve requested a call is tricky. It could be construed as rude if you don’t phrase it properly.
Dorie Clark explains her method for keeping client communication where she’s comfortable – online – in the HBR:
“I don’t want to look impolite to potential clients or colleagues with a legitimate question, but I’ve realized that just because they want to call me, that doesn’t mean I need to respond to their preferences. Instead, I write back, “The fastest and best way to reach me is through email.” That way, they know I’m happy to talk to them—but through my channel of choice, not theirs.”