What is the atmosphere like in your dental office right now? Is it hectic and disorganized, where everyone is on edge and on the verge of quitting? Is it slow-paced and soothing, encouraging deep relaxation and a positive experience for your patients? Somewhere in between? Your dental practice should give your patients and employees a reason to smile.
There is always room to improve, so in honor of the new year, here are 4 steps you can take to better organize your dental practice.
Build a dream team
Your practice needs to employ the right people to create the atmosphere you want. Organized practices are run by organized employees who care about the goals of your business and want to be part of the reason you succeed.
Make sure the dental staff you’ve hired is embodying your practice’s goals and beliefs. Here, and in every single workplace there is, the old saying is true: “One rotten apple spoils the whole bunch.” An employee with a deeply negative attitude about work bothers other employees, and occasionally, it causes them to think negatively about work, too. It’s important to make your expectations of conduct and office culture well known.
If you work with children and don’t feel that your staff interacts well with children, consider finding new, bubbly personalities to take their place and delight your young patients while reinvigorating your office’s reputation for being a fun place to go. You might consider bringing in more experienced techs and dental assistants if you feel your practice needs it.
Supplement your team with specialists
In addition to these positions, consider hiring or contracting a few unexpected roles that can push you toward success and help you promote your practice, like marketing specialists, web designers, virtual receptionists, or copywriters.
Fill these positions, whether contractor, part-time, or full-time, with people that fit your idea of the ideal employee. Don’t hire or work with anyone who isn’t embodying your mission statement or helping you get closer to your goals.
Your dental office should be adaptable. Pay attention to any and all patient complaints. These are your ticket to becoming more successful. Look for better employees if the ones you have aren’t giving it 100%. Move to a new location if the one you’re in is holding you back. Be adaptable!
The most successful businesses are adaptable and able to change when it becomes clear that it would be beneficial to do so. Give your practice this advantage by being open to making changes any time your current efforts aren’t getting results.
Billing is part of operating a dental practice, but it doesn’t take nearly as much time when you choose to automate the process instead of having your staff dedicate time to manually doing it. You’ll use special dental billing software to automate your billing process, and there are many available. You can start your research online to find the best-reviewed software.
Without having to focus on billing, your staff can concentrate on their other duties and ensure your practice is well-maintained and running smoothly. Most dental billing software has many other capabilities, like scheduling employees and patients and storing dental records and information in a HIPAA compliant manner. Select software that protects your practice by abiding by all government rules and regulations for health care information and privacy.
Switch to digital scheduling
As we mentioned above, the same software you use to automate billing and keep up with patient records can keep track of staff scheduling. It’s beneficial to schedule patients’ appointments digitally as well. Digital scheduling is faster and more efficient than manually scheduling. There are a lot less mistakes when the information is entered into the computer on a shared network. Your staff will be able to work more quickly and will appreciate the reliability of scheduling digitally. Your patients will appreciate knowing their appointments are made correctly and that they’ll never have to wait for long.