When a small or large business starts to consider outsourcing, they will look at the benefits of hiring a third party to cover specific positions.
One of the most popular positions to outsource, especially for small businesses and home businesses, is the traditional in-house receptionist.
By outsourcing in-house receptionist duties to a virtual receptionist, a small business can simultaneously solve several problems a business runs into naturally as it begins to grow without paying a full-time salary or needing the additional office space a receptionist requires.
4 Problems Virtual Receptionists Solve for Small Businesses
Here are 4 problems virtual receptionists solve for the businesses they represent.
The issue of cutting costs
Often, companies will begin outsourcing to cut costs. Small businesses may decide to turn their incoming phone calls over to a virtual receptionist to help lower company overhead. Compared to an in-house, full-time receptionist, a virtual receptionist instead. Most businesses can cut the cost of a receptionist from 50% to 80% by switching to a virtual receptionist.
If your small business receives a large volume of calls, the savings may be even greater. You may have to employ multiple in-house receptionists to handle the calls, but with a virtual receptionist service, you will get a team of dedicated and professional receptionists to answer your phone calls. You just pay a flat monthly fee for the package that fits your needs instead of a salary or an hourly rate.
The bad customer service problem
Since most virtual receptionist services use professional training programs for their workers, businesses gain the benefit of better customer service. When hiring a virtual receptionist, you employ individuals that are dedicated to taking care of your callers in the most professional way.
Not only are virtual receptionists adequately trained in the art of customer service, but they can also offer longer and more flexible hours than an in-house receptionist can. Even if your office is closed, you may be able to leave the phone lines open after hours because your virtual receptionist is still working.
The issue of missed calls
Many small businesses hire a virtual receptionist because they realize how much money they may be missing out on due to missed phone calls. Even if the missed calls go to voicemail, about one-third of those callers (33%) will not leave a message. That’s a lost lead!
Additionally, calls are missed even with an in-house receptionist there to cover the phones. An in-house receptionist has to take breaks to abide by federal law, and you may not always be available to cover the phones while they are away. Sick days, vacation days, special project work and more may also keep your receptionist away from the phones and result in missed calls and leads.
With a virtual receptionist service, you never have to worry about missing calls. When one receptionist takes a break, another covers your phone calls with full access to your company greeting and call handling preferences to ensure the phone is always answered the way you want it. This benefit alone makes hiring a virtual receptionist worth it for many companies.
Chronically low productivity
We all get 24 hours in a day and cannot add any more to that. However, we can add more productivity to the hours we have by passing off tasks to others! By switching your phone calls over to a virtual receptionist, you can free up your time and the time of other employees for other tasks that may be a higher priority for your business right now.
Learning to delegate lower-priority tasks that are still of the utmost importance to your business is the key to becoming more productive without sacrificing quality and other foundational aspects of your business.
These are the 4 problems virtual receptionists solve for small businesses as soon as they begin working with them. Keep in mind that the features offered by a virtual receptionist range widely and depend on the provider. Conversational Receptionists is a leader in the industry and offers some of the lowest virtual receptionist pricing among similar providers.
Click here to start an absolutely free 30 day trial with one of our virtual receptionists – we’re confident you’ll love the boost in productivity, customer service success, and cost savings our service will provide!