Not all words are equal. Some words carry more weight than others and deeply effect those who hear them. Some words have the power to turn customer service interactions into pleasant, productive ventures, no matter how divisive or emotional the topic of discussion.
These are customer service power words, and they carry a little extra “oomph” to make your customer interactions more positive and efficient. The words you use in customer service interactions set the tone for the discussions and interactions you’ll have with customers. If you’re using words that are neutral or even negative in tone, you could be offending your customers or simply setting the wrong tone for the conversation.
Why not start every interaction off on the right foot and give yourself a better chance at forging real connections with your customers? Here are 45 customer service power words to start using in your customer interactions. See what a difference they make!
45 Customer Service Power Words
Sprinkle these customer service power words liberally into your customer service interactions. You’ll begin to notice that your interactions become more effective, enjoyable, and productive. Try identifying a similar word you use for each of the customer service power words below and make a conscious decision to begin substituting it this week. It’s worth a try!
There are many more customer service power words listed below. Take a look at the list and take note of any words that could be useful in your future customer service interactions. The words in this list can lend a positive tone to your interactions and can help “spin” your customer service interactions in your favor by creating a better connection with the customer you’re helping.