Did you know that Conversational offers a medical answering service for medical offices? As technology continues to change the way companies do business, more applications for our services crop up.
We realized that the current market for medical answering services wasn’t offering the right solutions for medical offices that need call answering services. Many of our clients are considered medical offices: doctor’s offices, weight loss clinics, allergy clinics, and dental offices.
Those clients have reported many of the same benefits after using our medical answering service: The peace of knowing every call is answered quickly, that the office appointment schedule is accurate and up-to-date, and that all messages will be promptly delivered to their proper recipient.
We’ll talk more about the benefits of hiring a medical answering service below.
Benefits of hiring a medical answering service
Our medical answering service package differs slightly from our standard virtual receptionist answering service. As part of this unique package, you receive special bonuses like:
- Appointment reminder calls to patients
- Basic customer service offered to callers
- Customizable call scripts
We’ve done internal case studies with our medical office clients and found that our special appointment reminder call service reduces no-shows by as much as 75%. That alone will save your office the time and hassle of dealing with empty appointment slots.
Every call, answered
Without specialized medical answering services, you have two options: a) Hire a full-time receptionist to answer your calls, or b) answer them yourself (when you are able to get to the phone). Neither is very appealing for a medical office that wants to appear professional without shelling out upwards of $35,000+/year in salary and employee benefits.
Even full-time receptionists can’t get to every single call that comes your way – they take sick days, breaks, vacations, and federal holidays. But Conversational virtual receptionists don’t. Our receptionists work full-time from our offices so they can serve medical offices like yours on holidays, during employee vacations and breaks, and when it seems like your entire staff is taking a sick day. We can truly ensure that you will never miss another call during business hours.
Costs less than a receptionist
Hiring a medical answering service makes it simple to grow your team in a cost effective way. As we mentioned above, the cost of hiring a full-time receptionist in 2016 hovers around $35,000/year – out of budget for many small medical offices.
Choosing a monthly medical answering service plan (we offer 3 plans to fit every medical office) from Conversational completely eliminates the need to hire a full-time reception employee.
By hiring a medical answering service team, you avoid the costs associated with hiring full-time: Hourly pay, vacation time, employee benefits, taxes, and bonuses.
Pay only for call time
If you’re working with an in-house receptionist, you’ll be paying them from the moment they’re in the office until the moment they leave – even if they only answer 5 calls during that time. In addition, in-house receptionists take breaks, have down time, and socialize with other employees in your office.
Our virtual medical answering service team doesn’t. You pay only for the time our receptionists are actually on the phone with your callers, not for the down time in between calls. You get to define the days and times you want your virtual receptionists to be available to take your offices’ calls, putting you in control and ensuring you have your heaviest call times covered.
We use the scheduling program you prefer
One of the awesome benefits of Conversational is that we’ll use the scheduling program your office has already been using and is familiar with. We believe in making the process of transitioning to medical answering services as simple as possible, and that means sticking to the programs you know are working.
Just let us know what program you prefer to use for scheduling and we’ll seamlessly integrate it into our system so you don’t have to change a thing. Remember: Our appointment reminder calls will reduce your no-show rate and ensure your schedule is always accurate and up-to-date!
Spend less time on administrative tasks
When you know that every call is answered, your appointment schedule is accurate, and you’re getting a great deal, you will suddenly find yourself with a lot of free time on your hands. That’s one of the strongest benefits of choosing a medical answering service like Conversational.
By helping you slowly step away from administrative tasks that don’t require your close supervision, you can focus on your higher-priority tasks and get back to running the business.
Think our medical answering services sound like they might be a good fit for your office? Check out our medical answering service details and pricing here.