The words you speak are powerful. Ever heard the phrase “You catch more flies with honey than with vinegar?” How about, “Kind words don’t cost much, yet they accomplish much?” Positive words and phrases do just as much to help the speaker as they do the listener.
In customer service, you have a unique opportunity to be kind to a lot of people that might be upset or stressed out. Use that opportunity by sprinkling positive words and phrases into your conversations with them. These words set the tone for a positive, peaceful interaction and leave the customer feeling boosted. What’s not to like?
50 Positive Words and Phrases to Use in Customer Service
Below are 50 adjectives, verbs, and adverbs that are considered to be positive in nature. These words evoke a feeling of happiness and contentment. Some you can add to your vocabulary as go-to responses to customers, like #3: Absolutely. Others are helpful descriptors that you can use when speaking to customers, like #27: So cool.
Write your favorites from the list below down somewhere you’ll see them at work to remind you to put your new positive words and phrases into use!
- My pleasure
- I’d be happy to
- Thanks for choosing us
- So cool
- I’ll find a solution
- Convenient for you
- Made my day
- That’s admirable
- Completely agree
- A shining example
More positive words and phrases to use
You may find a few repeated from the list above, but here are several more positive words and phrases to pepper into your customer service interactions and conversations. Try them at home and with friends, too – being a little more positive and kind can have awesome ripple effects in your life!