Growing medical practice (n) – the practice of medicine by a group of physicians who share their premises and other resources and are actively accepting and recruiting new patients
Building a viable medical practice takes a lot of time and hard work. You can cut down on the investment you need to put in by employing the use of virtual services to help your practice run smoothly.
Having existing employees handle the phones isn’t an efficient plan. Nurses and medical assistants can’t concentrate on doing their jobs as well as they should when answering the phone becomes their priority.
It leads to missed calls, frustrated patients and clients, and burned out employees.
Because hiring full-time receptionists or secretaries is expensive and requires a large investment, medical offices routinely look for reliable call answering and appointment-setting services, live chat support providers, and other virtual services that enable them to provide enterprise-level customer service to their patients and clients.
Your growing medical practice should provide customer service that goes above and beyond patient expectations. A virtual receptionist is a common solution for medical practices that want to increase patient satisfaction and office efficiency at a low cost.
What should a growing medical practice look for in virtual services?
Medical practices are unique in their virtual service needs. Setting and managing appointments is a major part of keeping a successful medical practice running smoothly. Some virtual receptionist services provide only incoming customer service and not appointment-setting services, so be very careful when you shop for virtual receptionist services for your medical practice.
Our data shows that when our virtual receptionists take over a medical practices’ appointment services, no shows are reduced by up to 75%. Our appointment reminder calls encourage patients to remember to confirm or cancel their upcoming appointments with your medical practice–making sure your appointment schedule is as accurate as possible.
Never miss a call
Employees take breaks, sick days, federal holidays, and vacations, but virtual receptionists don’t. You define when you want your virtual receptionist to be available and answering calls for your business, and they will ensure you never miss a call.
Never missing a call means never missing a lead at your growing medical practice. Anyone who takes the time to phone your business is already heading through your sales funnel–you don’t want to lose that lead before they even have a chance to buy!
Virtual receptionists eliminate the need to hire a full-time or part-time receptionist. Because you can define the exact times and days you want your virtual receptionist to answer calls, schedule appointments, and provide customer service to callers during, you can ensure the phones are always covered while side-stepping the much higher cost of hiring a full-time receptionist.
By going virtual, you avoid the costs of hourly pay, vacation, employee benefits, certain taxes, and other employee packages.
Pay for call time only
You never pay for a virtual receptionist to take breaks, sit and wait, or any other down time. You only pay for the time our virtual receptionists are actually on the phone. That means you only pay for your virtual receptionist when you need them, and that’s part of the reason virtual receptionists are more cost effective than hiring–even part-time.
Integrate scheduling programs
A good virtual receptionist provider understands that your existing scheduling programs have become an important cog in the gears that run your medical practice. Look for a virtual receptionist provider that promises to integrate your preferred scheduling program instead of trying to sell you an unfamiliar or generic program you’re not used to.
Manage time more efficiently
Along with saving money, you will save time when you employ a virtual receptionist because the time you spent answering phones is now free. You won’t have to handle repetitive tasks or appointment scheduling. You can have your voice mails and messages sent to you immediately, and choose whether or not to have them screened beforehand.
By allowing you the time you need to work on your highest priority tasks, virtual receptionists help you manage your business and time more efficiently.
If you own a growing medical practice, click on Pricing below to see our detailed virtual receptionist plans and pricing.