Growth is vital to any small business. Without growth, you cannot keep up with the competition in your industry. There are many ways a small business can grow, but sometimes they need the right help. Here are six ways a virtual receptionist can help your small business grow.
Close More Sales
The simple fact that none of your callers will ever have to go to voicemail or go through an automated service means you will close more sales. Virtual receptionists also have the ability to keep phone support personalized and authentic. Since this person will provide the first impression for many potential customers, the personalized attention and professional attitude can go a very long way.
Many virtual receptionists will use a different type of language compared to an in-house receptionist. Instead of saying things, such as:
- “I don’t Know”
- “That Person is unavailable”
- “You’ll need to….”
A virtual receptionist will smile and use language more like:
- “I will be happy to find out for you!”
- “So and So is in a meeting currently, but I will be happy to have them return your call as soon as the meeting is over”
- “I’d be happy to have a salesperson help you with that information. Will that work for you today?”
This simple change can quickly have your business closing more sales.
Keeps Costs Down and Controllable
Virtual receptionists can certainly help keep your cost down and under control. Since you only pay for the time they are on the phone for you, it’s easy to keep a close eye on your cost. You will also save more than 60% compared to most in-house receptionists.
Provides a Bigger Business Image
Most small businesses seem small from the second you call. It may take longer for them to answer the phone and when they do, it may not be a professional greeting. However, with a virtual receptionist, you gain the benefit of appearing larger because the phone is always answered quickly and professionally.
Extends your Business Hours
A major way a virtual receptionist helps your small business is by helping you extend your business hours. If you’re only open from 9am to 5pm, you can easily be open from 8am to 8pm or longer with a virtual receptionist. This means, all those after-hours calls will not be lost on voicemail hang ups.
Emailed Voicemail Messages
Instead of having to call your voicemail, you can just check your email to see if a client left you a message. This makes it very easy to check during a meeting and step out if the call is vital.
Incredible Customer Service
Virtual receptionists are highly trained and provide excellent customer service. They know how to take care of those on the other line and treat them with respect. Your clients will be amazed at how well they are taken care of and won’t worry about calling because they will consistently receive incredible customer service.
These are just six of the many ways a virtual receptionist can help your small business grow. There are many other ways this team member will help you gain sales and profits, as well.