Running a business with staff members who know nothing about your business is frustrating, and can really cause issues when it comes to taking care of your customers’ needs. Your customers are a big part of your business, and you need to make sure they are completely satisfied. They will determine if your business succeeds, and how much revenue you generate.
The market is flooded with competitors, and customers will not hesitate to go to another business if they are not satisfied with the experience they have with your company. It is important that your customers feel like their issues are being handled. Resolving customer issues should be top priority in all businesses, no matter what industry you are in.
The First Impression
First impressions can make a huge difference, so you want to ensure that your phone is answered by a staff member who is professional and can care for your clients. This person needs to know about your company, and be able to direct phone calls to the appropriate staff members. If your customers call in and get an automated service, they will more than likely hang up the phone.
You want to make sure that your clients are cared for in a timely manner, and do not stay on hold for long periods of time. Customers are more likely to do business with you if a live person is handling your phone calls. Speaking to a live person will bring them comfort, and reassure them that their issues are being handled.
Phone calls can flood into an office, and cause staff members to be pulled away from their jobs, if you do not have someone answering your phones. Offices that try to split phone calls among current staff members are less productive. There are important tasks that are being pushed to the side when you or other staff members have to answer phone calls. Small business owners do not have a lot of resources and they try to cut money when possible. So what is the solution for all the phone calls coming into their office?
The Virtual Receptionist
A virtual receptionist is a contract worker that works from a remote location. They work flexible hours, and offer solutions to businesses that need help caring for their customers. Business phones can be forwarded to your virtual receptionist, and they will be able to care for all of your customers’ needs.
When hiring a virtual receptionist, you are gaining a staff member who is knowledgeable and already trained to do their job. They will know how to efficiently answer questions, as well as forward phone calls to the appropriate staff member. Customers will think of your virtual receptionist as another staff member, and they will be happy that their needs are efficiently being cared for.
An Affordable Choice
Virtual receptionist is an affordable choice for small business owners because they will not have to pay a full time employee to answer their phones. You can use the virtual receptionist during the hours you need them. If you wish to extend your office hours, a virtual receptionist work from a remote location, so it’s not a problem. They will be willing to take phone calls a few hours before you open or after you close. This will help provide better customer service to your clients.
You will not have to worry about sick days, vacations, holidays or benefits. Nor will you have to pay for office space and equipment. When you hire your virtual receptionist, they will have a generalized background in your industry. They will also take the time to know and understand your company. You can provide them with a list of frequently asked questions, which will help them answer phone calls more efficiently.
You will have minimal overhead, and this will allow your business to grow. You can focus on income producing activities, and other staff members can be more productive. As a result, more revenue will be generated.
Your virtual receptionist can screen phone calls, care for customers, schedule appointments, complete orders, take messages and forward calls. This is an option that will save your business time and money. There will be no gap, as a virtual receptionist will be able to start right away. Stop answering your phones, and get back to focusing on what is truly important in your business. A virtual receptionist is knowledgeable, affordable, reliable, and flexible.