Attorneys are very busy people. They need to be in court often and they have to remain flexible for their clients. The full support of a law office provides most of what they need, but often, talented paralegals get stuck answering the phones instead of doing legal research. If you want to really succeed as an attorney, it’s time to hire a virtual receptionist.
Stop Wasting Talent in Your Law Office
Even if you have a full-time receptionist, you probably have this person handling other tasks. Why waste the talent they have by tying them up with phone calls all day long? Instead, cut their call volume in half, or even less, with a virtual receptionist.
When a virtual receptionist takes over your calls, your in-house receptionist only needs to answer the phone when it’s a call forwarded by the virtual receptionist. In many cases, the VR will just bypass your in-house receptionist and forward the call directly to you or the correct department.
Placing a VR in charge of your incoming calls frees up your current receptionist to handle other tasks, such as greeting clients, filtering emails, filing and other office duties. If you have a paralegal answering the phone, they will have more time to perform research for you and help build your cases.
Gain Flexibility and Grow
As a law office you probably have goals you would like to achieve. Growth requires money because you may need a larger office space and more resources for new attorneys and paralegals. However, a virtual receptionist won’t require any new space in your office. You will have the space you would have used for a receptionist free for another employee.
It’s actually possible for an attorney to work from home or from a smaller office with a virtual receptionist. You just need a place to meet clients in person as you can allow your team to work from home, as well. When you need to hold meetings, you can use a virtual office space for the day, which frees you up to work from wherever you want without the high cost of an office space.
Convenience to Serve a Larger Area
Without the need or a physical office space, you will have the convenience to serve a larger area. You may receive clients from multiple locations all over the state or near the larger city you work in. They may be too far to drive to your central office, but if you could meet them in their area, you may be able to provide your legal services within a larger area.
By eliminating the need for a central office, you can actually allow your partner attorneys to work within their location. A virtual receptionist will act as your central office taking all calls and forwarding them to the right person based on the location of the client. This may help save money for both the law firm and the client.
Gain Financial Stability
Many attorneys take on plenty of financial risk with specific cases and the enormous overhead that comes with an office space. A virtual receptionist provides an easy way to reduce costs, while maintaining your image and operations. With multiple virtual receptionists, you will be able to have all incoming calls handled at the same time.
Along with gaining financial stability by lowering your overhead, you will actually be trusting experts in customer service with all your incoming calls. Top virtual receptionist services provide only highly qualified individuals to answer your phone calls.
No More Voicemail or Missed Calls
Just one missed call could cost you thousands of dollars. Every case is important and you never know when somebody will call needing an attorney.
A virtual receptionist has you covered. When you hire one of the top VR firms you won’t have to worry about any calls going to voicemail. All calls will be answered and all callers will get to speak with a live receptionist. Whether you are in court, a meeting or simply out for the day, your virtual receptionist will handle every single phone call you receive.
Imagine how much you could make if are losing just one case per month due to voicemail or missing the call. You may have no idea how many clients you are missing simply because most people hang up on voicemail.
Along with not missing another client call, you won’t have to check your voicemail and remember to return it. Virtual receptionists provide detailed messages via email and text message, along with reminders, if necessary. You can even have them return the message, in some cases.
There are several reasons why every attorney should have a virtual receptionist. Whether you are just starting out or you are ready to grow, a team of virtual receptionist will provide the opportunity to keep costs down, gain flexibility and never miss another important call.