Communication in the business world is growing in variety and availability. What started with simply phone calls grew into email, instant messaging, social media, and even video chat. There are so many ways to communicate now that it’s almost expected to be available to customers that want to talk to someone from a business.
Business professionals need to be aware of the changes and trends that have to be adapted in order to stay ahead of the curve and to continue to succeed. Now, some people are making the switch to adding call handling to their small business so that they can offer better service. This is one of many options that may be offered to clients from a business that wants to offer many options and stay competitive. Take a look at what types of call handling services work and why businesses are adding this to their arsenal.
What are all the options available?
Regardless of your company’s size, engaging in multiple methods of communication is really important. It allows for a better chance at closing a deal, for marketing to new customers, and to help you to maintain contact with your current customers. Your marketing efforts should include a company website, accounts on social media, and traditional advertising efforts.
You need to have easy ways to communicate one-on-one with your current customers which should be easy to do through instant message or text messaging, phone calls, and a “chat” feature on your website. You should be able to close a deal through the phone or emails that can confirm details of conversations and help with signing the agreements.
How to better handle calls
If you think you’ve been handling calls just fine up until now; think again. In most cases, businesses are missing phone calls, leaving customers on hold for too long, or rushing through the conversation. A level or professional isn’t being reached and customers can tell.
If your staff is trying to hurry through a phone call because they need to help the next customer or they are having a bad day, your customer will hear that they are not smiling on the other end and that they forgot some basic, professional manners.
Making Call Handing Improvements
What can a company do to improve call handling? It’s time to bring in a virtual receptionist. It’s the only surefire way a company can improve their phone call communications. Your virtual receptionist can handle all of your incoming calls so that your business office can continue to help customers that have stopped into physically.
Plus, a virtual receptionist is going to be able to help with administrative needs which means your website “chat,” your emails, and your social media efforts could be handled by your virtual receptionist. Any administrative tasks that are getting neglected or not handled well will now be given top priority from a professional voice, and all at a reasonable price.
You know you need a social media marketing strategy, the ability for customers to email you their questions or concerns, a text message or instant messaging option, and a phone line all available to your customers to do business. How do you manage so many different communication options with a busy office or store? Hire a virtual receptionist and you’ll find that these basic customer expectations can be handled efficiently and professionally keeping you ahead of the competition.