The right phone answering service makes a difference. You won’t need to worry about any more missed calls. Both Conversational and Answer Connect are probably capable of providing the service you need, but they are not the same.
Answer Connect is a company offering phone answering services from live virtual receptionists, 24/7. Conversational offers a similar service, but they don’t give you the 24/7 option. Instead, you get coverage from 7am to 8pm Monday thru Friday, which will work great for most businesses.
The coverage is only one of the differences between these two phone answering services. Here’s a look at some of the other differences to help you make the right decision.
|135 minutes||Receptionist Time||100 minutes|
|$1.11||Price Per Minute||$1.29|
|* No public listing||Voicemail Boxes||10|
|* Not advertised||Risk Free Money Back Guarantee||30 day free trial|
|2 wins||TOTALS||4 wins|
For most businesses, the budget will greatly affect their decision. Conversational offers three packages ranging from 100 minutes to 500 minutes with price per minute ranging from $1.16 to $1.29. If you are a high volume customer, you will need to contact the company to have a customized package designed for you.
With Answer Connect, you can choose from three packages, as well. They range from 135 to 450 minutes and the price ranges from $0.99 per minute to $1.29 per minute, depending on the package you choose. They will also provide a custom quote for any higher volume customers.
Fast Service to Capture All Your Leads
Answer Connect states they are 20% faster than the industry standard. This isn’t saying much when it comes to answer time. If you let the phone ring more than twice, it’s too slow. With Conversational, 99% of your calls will be answered on the first ring and the phone will never ring three times.
Along with a fast answer time, you will have all of your leads captured. When somebody is ready to answer your phone fast, you get every lead and no call goes missed. This is a benefit both companies provide as they both provide live phone answering services.
Do you Really Need 24/7 Coverage?
Part of the reason Answer Connect charges a little bit more per minute is to offer 24/7 coverage. Even though you only pay per minute, they still have to staff their call centers during every hour of every day, which can be expensive.
Some businesses need 24/7 coverage, but not all businesses need this extended coverage. If you are a common 9am to 5pm business, Conversational will already help you expand your phone hours to 7am to 8pm. This gives you an added five hours per day, along with weekends and holidays. For some businesses, this is plenty and the added hours past 8pm or before 7am are simply unnecessary.
Paying a company a higher rate when you won’t need them during the late and very early hours may not really help you at all. It’s better to choose a company offering what you really need. If you don’t need after-hours emergency phone answering, Conversational may be the better choice.
Rest Easy with the Right Phone Answering Service
Choosing Conversational as your live answering service will provide you with plenty of benefits. Since the service will be branded to your company, you don’t ever need to answer an incoming call again. Let the virtual receptionists handle it and if the call needs to be forwarded to you, then you can answer the phone.
Answer Connect provides a solid phone answering service, but they may not give you the same experience as Conversational. The prices for the lower monthly packages are a bit higher, as well. It’s a close battle between Conversational and Answer Connect, as they are very similar.
If you want to gain time and increase productivity, adding Conversational to your team will make a huge difference. No call will ever go missed again and you can expand your phone hours. This could lead to more sales, more appointments and more profits.
For small businesses looking to turn their calls over to the professionals, Conversational appears to be the right choice. Contact them today and find out all the benefits of a live phone answering service for your business needs.
* This page was published on 11/20/2015 and contains accurate public information as listed on answerconnect.com as of that date. The Answer Connect logo, along with the trade names Answer Connect and A CTI are owned by A CTI and copyright rules and regulations apply. Please contact us to request changes or to dispute any information found in this article.