Answering Service Care vs Conversational is a relatively straight-forward comparison to make: Both are answering services that cater to different types of companies and practices, including medical, legal, real estate, and construction.
However, aside from offering a similar type of service, the two providers couldn’t be more different. Answering Service Care provides some live answering options, but also branches into IVR and auto attendant services – two services known for frustrating and repelling callers. Conversational handles every client phone call live with a friendly, professional answering agent – never an automated voice. Let’s compare Answering Service Care vs Conversational to see which service stacks up best.
Answering Service Care vs Conversational: Overview
Answering Service Care offers 4 answering service plans while Conversational offers 3 answering service plans. For the purpose of brevity, we’ve selected the plan most similar to Conversational’s Starter plan for a thorough comparison.
Answering Service Care Standard Plan includes 100 live agent minutes, voicemail box, free local phone number, messages, and the option for 24/7 coverage.
Conversational Starter Plan includes 100 live agent minutes, free local phone number, voicemail box, free appointment booking and reminders, messages, unlimited talk time after transfer, and a full 30 day free trial
Winner: Conversational Starter Plan
With additional free features like appointment booking and reminders, unlimited talk time after transfer, and a full 30 day free trial to test drive the service, Conversational’s Starter Plan is the winner in plan basics.
Answering Service Care Standard Plan costs $74.95/month. Setup fee is $60.00. No free trial – you must pay in advance on the day you sign up. Additional minutes are billed at $0.83/minute. You must pay the first full month, the last full month, and the $60 setup fee to establish your account with Answering Service Care. From an Answering Service Care signup email: “Please note: Advance payment of your first billing cycle, last billing cycle and implementation fee are required for establishment of each account.”
Conversational Starter Plan costs a flat $129/month after 30 day free trial period ends. No setup fee or other one-time charges. Includes a free 30 day trial, so your first month is always free. If you need additional minutes, Conversational charges $1.29 per minute on the Starter Plan. If you accidentally go over your allotted minutes for the month, you’ll be given the option to upgrade your plan rather than paying the standard $1.50/minute overage charge.
Winner: Conversational Starter Plan
With no setup fees or one-time charges, no requirement to pay first and last month upfront, and a full 30 day free trial, Conversational offers the best value by far.
Free trial period. The first major difference between Answering Service Care vs Conversational is the length of free trial each company offers. Answering Service Care does not offer a free trial of their service and requires full upfront payment + payment of $60.00 setup fee at signup, while Conversational offers a full 30 day free trial of their service with no obligation to keep using the service after the trial period ends. That’s why a month long free trial is the safer bet than a service that does not offer a free trial.
Answering options. Conversational offers call answering by live, professional agents and will allow you to set up your call preferences and schedule, whether it’s full time, part time, or on a backup basis. When Conversational answers your calls, they can perform a variety of actions: Provide general customer service, schedule, reschedule, and cancel appointments, take a message, screen the call, and more. Answering Service Care offers live call answering that is available 24/7.
Total cost. Answering Service Care’s Standard Plan costs $74.95/month plus a $60.00 setup fee starting the moment you sign up. Both your first month payment and your last month’s payment are due in tandem with your setup fee. There is no free trial. Conversational’s Starter Plan will cost you exactly $0.00 the first month with your free trial and $129 per month after your free trial ends. There is no setup fee, and you’ll never be asked to pay your last month upfront.
First month cost comparison
Answering Service Care Standard Plan
$74.95 (first month upfront) + $74.95 (last month upfront) + $60.00 (setup fee) = $209.90 total 1st month cost
Conversational Starter Plan
$129.00 (first month) – $129.00 (30 day free trial) = $0.00 total 1st month cost
Conversational is free for the first month and Answering Service Care’s Standard Plan costs over $200 in the first month. Conversational is the clear winner in the first month cost comparison.
As the comparisons above show, Conversational consistently offers the best value and quality. Whether you need a specialty answering service in the legal, medical, real estate, or beauty industry or are just looking for a great, general answering service, working with Conversational is the solution you need. Your first month won’t cost you a cent and you’ll get all the great features and benefits that come with our answering service plans. Get started now!
*Information on Answering Service Care pricing and fees is current as of 8/2/2017 and every effort will be made to keep this information updated.