Massachusetts Answering Service

Massachusetts answering service - state of MassachusettsChoose a Massachusetts answering service that offers a 30 day free trial, features that other providers charge extra for, and reliable, friendly receptionists to answer your calls – you can find this and more with Conversational’s answering service.

We’ve been in business since 2014 doing what we do best – handling client phone calls with finesse. We are a 5-star rated live answering service that offers a free 30 day trial for all Massachusetts businesses.

See if our Massachusetts answering service would be a good fit for your business. Below is more information on what we do at Conversational.

Massachusetts answering service information

Conversational staffs only the most experienced, reliable receptionists to answer calls for our small and medium business clients. We’re not an automated service that sends all your calls to voicemail or makes your callers navigate a complicated phone menu. We’re a live answering service that acts as your receptionist, answering calls on your behalf and delivering messages directly to you via email or secure text message.

That’s not all Conversational does. We also book appointments, answer caller questions, share information about your current promotions or deals, make outbound calls on your behalf, screen calls for you, and more.

We hire exceptional receptionists that have years of experience managing client calls from multiple, specialized industries, including:

Our team is friendly, warm, and professional, so you know your callers will be greeted and helped by the best administrative professionals in the business.

Answering service features

We don’t just answer calls for you or send your callers straight to voicemail. Our answering service is packed with a full suite of features that are focused on making it easier to run your business and deliver great customer service. Our Massachusetts answering service offers:

  • Live call answering
  • Custom greetings & call handling
  • Appointment booking
  • Appointment reminders
  • Messages sent via secure text
  • Messages sent via email
  • Advanced call screening
  • Answer general inquiries from callers
  • Free local phone number
  • Monthly minute usage report
  • 30 day free trial
  • Month-to-month, no contracts

These features don’t cost extra and they’re included with every answering plan we offer, including your 30 day free trial. Your free trial gives you access to everything Conversational has to offer, not a limited selection of basic features.

But access to appointment booking, call screening, custom call handling, and other premium features at no additional cost are only part of what make Conversational a great value for business owners. Consider the sheer difference in the cost of hiring a receptionist and utilizing a live answering service.

Receptionist cost averages in Massachusetts

massachusetts answering serviceIn the state of Massachusetts, the average full-time, onsite receptionist salary is $30,500/year. The administrative functions receptionists are responsible for can easily be completed by an answering service at around 5% of the cost of paying a full-time receptionist salary.

In fact, because of the cost of hiring a full-time receptionist, more and more businesses are turning to answering services to manage the same duties at around 5% of the cost.

The Bureau of Labor Statistics’ Occupational Outlook Handbook 2016-17 predicts that answering services will grow at a 4% faster rate than in-house receptionists by 2024. We’re already seeing the numbers begin to shift in that direction.

Better technology, improved customer service, more sales, at around 5% of the cost of hiring a receptionist – Conversational’s Massachusetts answering service is the best alternative to hiring a full-time receptionist.

You get 30 days to test drive the service and see if it’s a good fit for your business. If it’s not what you’re looking for, there’s no obligation to sign up. You can even keep the free local phone number we assign you! Click the button below to start your 30 day free trial with Conversational – it’s the answering solution you need.

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Conversational is the leading virtual receptionist, virtual assistant, and call answering service provider in North America. With a team of skilled, friendly virtual receptionists and virtual assistants paired with our cutting edge technology, we're dedicated to delivering a great experience to your callers at a price you can afford. Put an end to missed calls and take advantage of the number one call answering service for small businesses, legal firms, and medical offices today!

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