Answering service pricing can vary from one company to another. It’s a competitive industry and there are multiple choices out there. Understanding the different pricing and how it works will help you make a better decision for your specific needs.
Assessing your Needs
Choosing the best answering service pricing certainly goes beyond just finding a service that answers the phone. You may have specific needs, such as having a live person answer with three rings or less, little to no hold time, fast message relay with emergencies and more.
Your needs should be met by the company you choose to handle your phone calls. However, you must have a realistic expectation of what you will get for the price. Here’s a look at what you can expect for certain price ranges with an answering service.
A Breakdown of Answering Service Pricing
Most services charge per minute. The rate is based on the package you choose and extremely cheap packages could mean you are getting a lower quality service. Per minute rates and quality are as follows:
- $0.00 to $0.70 – Very low quality and you should beware
- $0.70 to $0.80 – May range in quality, depending on the volume. Many top companies use these rates for very high volume customers above 5,000 minutes per month.
- $0.80 to $0.90 – This is the market rate for packages above 500 minutes per month. You should expect high quality for this rate.
- $0.90 to $1.00 – This is the market rate for any packages below 500 minutes. If you pay this rate, you are most likely using a high quality answering service.
Of course, there are some exceptions to the rules. Some very small companies will offer a rate between $0.55 and $0.70 per minute with very good service. However, they are small, family-based businesses working out of a small office or a home. They can only handle a limited amount of customers, which can hurt the quality of the service.
You Get What You Pay For
You certainly don’t want to overpay for an answering service, but you do get what you pay for. If you choose a company below the $0.70 per minute rate, you should expect lower quality of service. However, when you choose a company that falls into the market rate for this type of service, you can expect higher service quality.
It all comes down to what you need and what you’re willing to spend. If it’s worth it to spend $1+ per minute to secure a $300 sale, you will want to make sure you choose a high quality service. When you pay for quality, you may see larger orders and happier customers.
Base your Decision on More than Just Price
Yes, the price of the answering service is very important. However, the decision you make should not be based solely on price. You need to know what type of quality you will receive from the company you hire and how well they will help increase your bottom-line.