There isn’t exactly a clear yes or no answer to this question. However, when it comes to traditional receptionists versus virtual receptionists, there are many choosing the latter today. They both have advantages worth talking about.
A traditional receptionist provides plenty of services outside of just answering the phones. They can get you a cup of coffee, help with filing and be a bit of an office manager. However, the time they spend doing other tasks takes away from their purpose of answering phones and being the first voice potential clients hear.
A virtual receptionist may not be able to get you a cup of coffee, but they are highly trained individuals specializing in customer service. They can answer your calls without ever missing a single call because they are on break or performing some other task.
Why Choose a Virtual Receptionist?
There are many reasons why companies are turning to virtual receptionists, but the major reason is cost. With a virtual receptionist, it’s easy to cut costs or downsize without losing the customer service you need to survive. For smaller businesses, a virtual receptionist makes it possible to actually grow without the high cost of another full-time employee.
As you grow, you can expand your virtual receptionist package. Unfortunately with a traditional receptionist, you will have to hire a second employee. So, for the cost of less than one full-time employee with a VR company, you would have to pay two! If you experience a busy time of the year and a slower season, you can control your costs better by only paying for what you need with virtual receptionist services.
Other benefits of a virtual receptionist compared to a traditional receptionist include:
- Mobility – You can be on the go all the time and never miss a call. This works great for attorneys, doctors and other business people that have to leave the office to serve clients often or cannot be interrupted during an appointment.
- Ability to Set up a Virtual Office – If you run a business that doesn’t require a storefront or a physical location, you can set up a virtual office and work from anywhere with a virtual receptionist.
- Flexibility – You don’t have to use your virtual receptionist all the time. If you’re in the office and can handle the phones, you can turn them off. Then, when you leave, you can turn them back on.
There are many benefits to turning your phones over to a virtual receptionist. Of course, you will lose the personal touch of having a receptionist in the office, but if you don’t really need that or you have somebody else that can handle that part of the job, a virtual receptionist can make a huge difference for your business.
Whether you currently have a traditional receptionist and you want to avoid hiring a second one or you’re looking to grow without paying for a full-time employee, virtual receptionist services provide a great alternative. You can provide the great customer service your clients need, while freeing up time to handle your tasks.