Receptionists have been around for just about as long as businesses started using phones. Virtual receptionists, however, have only been around for a short time. Regardless, they have already started taking over the reception industry.
Some businesses still prefer a traditional receptionist since they can get you a cup of coffee, file and take on other tasks. The businesses using virtual receptionists haven’t missed a beat, however. Using a virtual receptionist in place of a traditional receptionist makes perfect sense for many businesses. Here’s why they are taking over the industry:
No Missed Calls
With a virtual receptionist, a business gains a massive advantage of no more missed calls. Even when your traditional receptionist is in the clock, they miss calls. They have to take breaks, perform other duties and they certainly cannot talk to multiple people at the same time.
Even one missed call a day could be costing your business. It could be a customer calling to place an order or a new caller comparing you to another business in your industry. If a virtual receptionist receives a call, they can answer questions, take the order, schedule an appointment and much more. In addition, you get a team of VRs working for you, so more than one caller can be taken care of at a time.
Allows you to be on the Go
It’s no secret that when the owner or manager is out of the office, employees act differently. A traditional receptionist may slack off a bit or may take a personal call they wouldn’t take while you’re in the office. This isn’t an issue with a virtual receptionist.
You can be on the go every day of the month and still have every call answered in a professional manner. If it’s a very important call you need to take, the virtual receptionist can transfer it to your cellphone. However, if it’s a call you don’t need to be on, they can take care of it for you and make sure your business continues to grow while you’re gone.
Maybe the biggest reason virtual receptionists are taking over the traditional receptionist role is the cost. When you pay a salary, benefits, vacation time and breaks for a traditional receptionist, it adds up fast.
The average salary of a traditional receptionist is $31,859, according to salary.com (http://www1.salary.com/Receptionist-Salary.html). For about a quarter of the cost, you can put a large team of virtual receptionist to work and provide better service to your customers.
A traditional receptionist will require time off, so you are paying nearly $32K for somebody to work 48 weeks out of the year. They won’t work on weekends and you will get about 40 hours per week from a traditional receptionist. For about $16.50 per hour, you can have somebody in your office answering phones for part of the week.
When you decide to use a virtual receptionist service, you can have all of your calls handled for less than $600 per month (based on a high call volume). Your customers can call in anytime from 7am to 8pm, which expands your regular work day by 5 hours. They also work on weekends to provide your customers with even better service.
Many small businesses and startup businesses choose virtual receptionists because they can pay by the minute instead of paying a salary. It is also easier for them to be assured that they hired the right person for the job. They are professionally trained to be there for your customers throughout the entire day, rather than just 9am to 5pm.
Why are Virtual Receptionist More Popular Today?
Companies have been looking for a cost-effective solution to answering the phone for years. They have tried automated machines, but these devices don’t provide actual customer service. Since a virtual receptionist is a live person capable of scheduling appointments, taking orders, answering questions and more, they have become a better alternative to the traditional receptionist.
Businesses want to be able to compete. By providing better customer service, it makes them serious competition for larger companies in their industry. With the help of the right virtual receptionist service, it’s possible to build a business with a reputation for great customer service. The best part: It can be done at a very low cost compared to the traditional receptionist.