Most small business owners are quite busy and the phone isn’t their first priority. Answering the phone can become an interruption, so they often allow callers to go directly to voicemail. While this may help the business owner avoid the distraction, it can really hurt the business.
Do you Really Save Time by Sending a Caller to Voicemail?
After a call goes to voicemail, if they leave a message, you have to check it and call them back. Does this cost you more or less time compared to just taking the call? Usually, you are costing yourself more time and most people that are sent to voicemail will hang up. This could mean lost business, lost sales and lost profits.
Should You Answer Calls During Meetings?
Sometimes, it’s very easy to ignore the phone during a meeting. However, if the meeting is with somebody that will understand when you take an important call, you should answer the phone. This will keep you from losing out on a potential client or upsetting a current client.
There are some meetings that do require phones to be turned off because of the importance. When this is the case, you can use a virtual receptionist service to cover your phones. The right virtual receptionist will cover your phones, make sure you don’t miss anything important and keep your clients happy.
Are you Losing Business to Voicemail?
Did you know that more than half of the callers sent to voicemail won’t leave a message? If they are a new clients calling to ask questions, place an order or give you money for whatever it is you provide, they are likely going to call a competitor. Nobody wants to leave a message and wait for you to call back.
In the business world today, you have to answer the phone and make sure your clients get the personal service they deserve. If they don’t receive great service from your company, they will go to your competitor. Instead of feeding your competitor new clients and profits, make sure every call received is answered by a live person.
The Answer for Busy People: Virtual Receptionists
If you run a small business or a large business, you’re busy. That’s not in question here, but you still need to answer the phone. Voicemail is the death of businesses and costs you far more money than the time you think it saves you. However, there is a better solution.
Hiring a virtual receptionist service will not only save you money, but it will also save you real time. You can turn your phone calls over to your virtual receptionist at any time and avoid the distraction. The best part: your clients still get the personal service they desire and not one caller will be sent directly to voicemail.
Your virtual receptionist can cover meetings, time out of the office, after hours calls and even times when you’re just very busy. The cost is a fraction of the salary of an in-house receptionist and the service is as professional as it gets. If you want to ensure every caller receives a personal greeting and the personal service they deserve, hire a virtual receptionist and stop being too busy for your clients.