When a small or large business starts to consider outsourcing, they will look at the benefits of hiring specific positions. One of the most popular positions, especially for small businesses, is the virtual receptionist. This person or group of people can provide many benefits to a growing business. Here are some of the main reasons why a business may consider hiring a virtual receptionist.
Often, companies will begin outsourcing to cut costs. This is a very popular way to save money in any type of business.
Small businesses often decide to turn their incoming phone calls over to a virtual receptionist to help lower company overhead. Compared to an in-house, full-time receptionist, a business can save more than $1,000 per month. Most businesses can cut the cost of a receptionist from 40% to 70% by switching to a virtual receptionist.
If your small business receives a large volume of calls, the savings may be even greater. You may have to employ multiple in-house receptionists to handle the calls, but with a virtual receptionist service, you will get a team of dedicated and professional receptionists to answer your phone calls. You just pay a monthly fee for the package that fits your needs instead of a salary or an hourly rate.
Better Customer Service
Since most virtual receptionist services use professional training programs for their workers, businesses gain the benefit of better customer service. When hiring a virtual receptionist, you employ individuals that are dedicated to taking care of your callers in the most professional way.
Not only are they better trained, but they can also offer longer hours than an in-house receptionist can. Even if your office is closed, you may be able to leave the phone lines open after hours because your virtual receptionist is still working.
No More Missed Calls
Many small businesses hire a virtual receptionist because they realize how much money they may be missing out on due to missed phone calls. Even if the missed calls go to voicemail, about one-third will not leave a message. An in-house receptionist has to take breaks, and you may not always be available to cover the phones.
With a virtual receptionist service, you don’t have to worry about missing calls. When one takes a break, another covers your phone calls to ensure the phone is always answered. This benefit alone makes hiring a virtual receptionist worth it for many companies.
We all get 24 hours in a day and cannot add any more to that. However, we can add more productivity to the hours we have by passing off tasks to others. By switching your phone calls over to a virtual receptionist, you can free up your time and the time of other employees for other tasks.
These are just a few of the major benefits of hiring a virtual receptionist for your business. There are many other benefits you will start to realize once you choose the right virtual receptionist service for your specific needs.