At Conversational, we believe excellent call handing is the foundation of many businesses. Often, the phone is the first contact and in some cases the only contact, you have with your customers. If calls are not handled well, you might lose customers, which nobody wants.
Our staff of professional virtual receptionists wants to help your business grow. As you grow, so do we and if your customers are happy with the way we answer the phone for you, so are you. Here are some of the ways we ensure you gain excellent call handling when you choose Conversational.
100% United States and Canadian Receptionist
Our full staff of North American receptionists makes it easy for you to get the most out of our service. You won’t be trusting your incoming calls to some company located in the middle of a county where English isn’t even the second most dominate language spoken.
This translates to better customer service as you callers will be able to understand our receptionist and vice versa. Language barriers can cause a huge issue, but with Conversational, this isn’t an issue.
Some virtual receptionist companies don’t provide you with custom options. This means you won’t have the ability to have your calls handled differently when somebody is calling for one department compared to another. Without full customization, it’s impossible to gain excellent call handling.
At Conversational, we give you the ability to customize your call handling to ensure you get the right contact method for each staff member and department. This makes it easier to operate and keep your caller satisfied.
Handle General Inquiries
Never in the history of the telephone has a caller wanted to be transferred before they find out the answer to a very basic question. When callers want to know operation hours, location or anything else considered a general inquiry, we take care of it for you. You don’t have to worry about the call getting transferred, and then dealing with an annoyed caller because we couldn’t do the job for you.
Less Call Transferring
Some virtual receptionist services will do very little other than answer the call and transfer it to the right department. At Conversational, we strive to keep call transferring to the absolute minimum. We want to handle the call for you so that you don’t have to worry about it.
Unless you give us specific instructions to transfer certain types of calls or callers, we will do our best to take care of the matter. This includes taking orders, scheduling appointments and many other services.
In the day of technology, personal service isn’t always expected. However, when you hire Conversational, this is exactly what we strive to give you. WE offer personal touches for your business to ensure your caller are very happy.
Hiring Conversational means you will be gaining a team of virtual receptionist capable of providing you with the best call handling possible. We do everything within our power to ensure you get the most out of each call and your customers are always happy.