Trust and rapport go a long way to making a one-time customer a life-time customer. You can build trust with new customers by using a virtual receptionist.
There are many ways you can have the phone calls coming to your business answered. From an automatic machine to a live, in-house receptionist, you have all types of options. Here’s why a virtual receptionist provides more trust than any other option.
Calls Won’t be Missed
Even if you hire a team of regular receptionists, there’s no guarantee you won’t have missed calls. When you use a virtual receptionist service, callers will all receive a live person answering the phone promptly. This, alone, goes a very long way to build trust with callers.
Since a virtual receptionist team can be expanded at any time and all breaks, vacations, sick days and other missed time is covered, you don’t have to worry about any calls getting missed. They will also answer the phone within just a few rings, which means your callers get prompt service anytime they need it.
Proper Phone Etiquette and More!
Virtual receptionists aren’t just people who have answered a few calls in their life. They are highly trained professionals with the skills to make every caller trust your company.
Since virtual receptionists go through extensive training, use proper phone etiquette, provide empathy and give the best possible customer service, you gain trust with every caller. When someone calls, the virtual receptionist puts them at ease and takes care of their issue in a professional way, while maintaining a positive attitude.
They have the Time
When somebody calls your business and you have to answer the call, you may not have time to handle their issue. This could lead to passing them off, promising to call back or neglecting another business task you needed to handle.
Virtual receptionists’ sole purpose is to be dedicated to taking care of your callers. They can work with the caller to ensure a solution is found to make the customer happy. Whether it takes just a few minutes or an hour, they can be there every step of the way to ensure the caller gets the proper level of customer service.
A Trusting Tone
So much of any phone conversation comes from the tone used by the representative of your company. Use a rude tone, and the caller might become defensive. Use a pleasant, calm tone and the caller will be put at ease.
Virtual receptionists are trained to keep a calm, understanding tone. They don’t become rude, condescending or anything less than uplifting. When empathy is necessary, they show it. When happiness is necessary, they give it.
The tone you gain when a virtual receptionist answers the phone is priceless when it comes to building customer trust. Since it will always be calm and pleasant, your customers won’t be afraid to call when they have an issue, need to place an order or have a question.
Even a full-time, in-house receptionist can become easily distracted. On top of answering the phones, they may have to manage checking in customers in person, filing and other tasks for your business. This can become distracting and affect the way they answer incoming calls.
A virtual receptionist only has two jobs, and they are to answer your incoming calls and provide great customer service. They don’t have a distracted tone because they have nothing else to do. They don’t have to file, check in clients or anything else.
When you hire a virtual receptionist, they simply have to answer your calls, take orders, schedule appointments, answer questions and make sure the caller is very happy with the level of service provided. Without the normal workplace distractions, they provide a better service than most in-house receptionists.
When it comes to building trust with your customers, you need to set your business up for success. Trust can take a one-time customer to a life-time customer quickly, which improves the profitability of your business.
There are several benefits to using a virtual receptionist service for all of your incoming calls. They provide a higher level of service compared to other methods of answering incoming calls. Hire a virtual receptionist to handle all of your incoming calls, and you will quickly start building trust with every customer, regardless of their reasons for calling.