Have you found your dental office getting a little overwhelmed lately? Maybe your staff can’t seem to keep up or you find yourself struggling when someone is out sick or on vacation. Lunch breaks are hard since you are short-handed when it comes to answering the phones and you get tons of calls after hours which make your mornings even harder to juggle.
Running a dental office isn’t easy but it’s even harder when your front desk is out of control. The easier things you could do for your practice is to bring in a virtual assistant. When you’ve got patients in the waiting room, patients on the phone and other administrative tasks that need to get down, you can lessen the workload for your staff by bringing on someone virtually who will manage tasks online and by phone while you focus on the patients in front of you. Here is a look at why dentists could definitely benefit from a virtual assistant.
They can set your appointments
When you have the phones ringing off the hook or patients that need your assistant in the office, you may not have time to deal with appointment setting and appointment confirmations. These tedious tasks requires you to work with a patient to find a time that will work for both you and them while also making confirmation call reminders in order to ensure that no one is going to be a no-show.
Having a dental virtual assistant can free up this task from your front office staff by having them set, cancel and reschedule all of your appointments. In addition, your virtual assistant can work during lunch breaks, before and after work hours and even weekends and holidays in order to make sure someone is helping your patients while you are working regular hours. No more arriving to a bunch of appointment messages on the answering machine; your virtual assistant has it covered 24/7.
Verifying patient information
Your virtual assistant can work to verify patient information. When you get a new patient or you have a patient needing emergency services, your virtual assistant can make sure they have insurance and that they fall within the network.
They can explain to your patients whether or not procedures will be covered by insurance before they are performed. Having someone to go over this information with your patients will help to make sure everyone is on the same page and it frees up your staff for other duties so that they aren’t taking all of this time to handle this matter. Save everyone the confusion later and have your virtual assistant go over all of the details with each patient when it’s time to schedule.
Do you find that accounts receivable gets overwhelming day in and out? When you have patients that need statements or haven’t paid their bill on time, you need someone to contact them. You can have your virtual assistant handle invoices, statements or collection of past dues so that your receptionists can focus on helping your patients in the office.
It’s so handy to have a virtual assistant to help a busy dental office because they can be available any hours that you need without being paid a full-time salary and it frees up your staff members to handle every task with the time and care they require. Say goodbye to an overwhelmed office and hello to quality patient care.