Some industries need to utilize after hours phone service. Medical practices are one, as many emergencies can arise. It could actually cost your practice a lot of money if you do not have an after-hours answering service. With the number of no show appointments growing, it has been proven that an after-hours answering service can help cut down on no shows. This type of service could literally save you thousands of dollars a year.
Many people will give up when they call into an office and get an answering machine. Plus, the machines are not always reliable, a malfunction could occur. When an individual calls after hours letting you know that they will not be able to make their appointment the following day, they respond much better to a live person.
This also guarantees that you get the message, and have time the next morning to fill that time slot. An after-hours service is a more reliable, and efficient way to ensure your medical practice is not missing out on income opportunity.
Many times appointments are missed because emergencies arise. If a live person does not answer the phone when they call, your chances of getting a call back to reschedule are slim. Having an answering service available after hours will provide better customer service to your patients. It is an extra step to show your patients that you care and understand they too have busy schedules.
Staff that answer phones after hours are trained to care for your patients, and ensure they receive the best customer service available to them. Individuals will appreciate that they will not have to remember to reschedule their appointment at a later date, because your after-hours staff took care of them.
Everyone’s time is precious, and you want to ensure your patients that you appreciate their time. No shows can have a large impact on the way you care for your patients. Having an after-hours answering service will increase communication between you and your patients. This will result in less time being wasted for everyone.
We all want to cut money when possible, but missed appointments will cost you more money in the long run. It will not save you money to disregard getting an after-hours answering service. It will cost you money to staff an office that is not busy because of no shows. Knowing the number of appointments that are in a day will help you staff your office more efficiently.
An after-hours answering service can help save your medical practice money, as well as better serve your patients. Thousands of dollars are missed out on every year because of no show appointments. It doesn’t matter what size your practice is, this kind of loss can really hurt your business as a whole. All of this can be avoided by hiring a professional after hours answering service. They are trained to efficiently care for your practice when you are not around.