Finding the best way to take care of customers is vital to any business. When it comes to a towing or tire company, this is vital to your success.
The towing and tire industries are quite competitive. If your customers don’t feel like you are taking good care of them, you may not be in business very long. A virtual receptionist can help with customer service in many ways.
Do your Employees Waste Time?
You have to have somebody available to answer the phone. Cars break down and need towed at all hours of the day. This can get quite expensive if you have to have an employee available to answer the phone 24/7.
When you have employees with the job of answering the phone, they may do quite a bit of sitting around. Not only is this time wasted, but so is your money. Often, you will pay them hourly and may have to pay extra for after hours.
A virtual receptionist can help ensure you don’t waste time or money. You only pay for the time they are on the phone and they can accept calls at all times of the day. Instead of paying somebody to sit around and wait for a phone call, you can use a virtual receptionist and save money.
Higher Quality of Customer Service
Since a virtual receptionist is trained to provide the absolute best customer service, you will most likely provide a higher quality of customer service once you switch over to remote reception. Your customers may notice a difference in the professionalism, tone and the way they are spoken to.
Virtual receptionists don’t miss anything. If a call comes in and the caller is distressed, they know how to handle it. They don’t miss addresses, call back numbers or anything else. You can even allow your virtual receptionist to handle complaints, which they will do in the most professional manner possible.
Freeing Up Employee Time
If you run a tire shop to go along with your towing business, you know how busy it can get. Receptionists are often trying to perform many other tasks and they get super busy. This can cause the shop to fall behind, miss phone calls and lose customers.
When you turn the phones over to a virtual receptionist, they can answer many questions, schedule appointments and take the distraction away for you. No longer will somebody that should be working on a vehicle have to answer the phone. You can increase the amount of customers handled in a day and decrease the wait time with remote reception.
No matter what type of business you run, if it’s in the auto industry, you can certainly benefit from a virtual receptionist. Since you only pay for the time they are on the phone, you can save plenty of cash compared to hiring a full time receptionist.
When you want to grow your business, make sure you’re not missing any opportunities for new customers and provide even better customer service to current customers, a virtual receptionist service is a great addition to your team.