Any smart business person knows there is bound to be a recession at some point during the life of the business. Strong businesses not only survive during a recession, but they also thrive.
A virtual receptionist may be one way you can start to make your business recession-proof. A virtual receptionist can help you control costs and keep your customers happy. Here’s how a VR can help make your business more recession-proof.
The Power of Outsourcing
With the internet and new technology, it’s easier than ever to outsource so many tasks for your business. People can work from home or from their own office and provide services you need. Outsourcing provides the ability to control costs, growth and thrive during a recession.
By keeping your overhead lower, it’s possible to profit during a recession. Outsourcing allows many businesses to lease a smaller office space or even work from their own home. Even an attorney can work from home if they have a place to meet clients regularly.
Communication is Expensive
One of the most expensive parts of any business is the communication. Setting appointments, calendar management, answering the phone, making follow up phone calls and all other aspects of day-to-day communications is very costly. It can take several employees to handle all of these tasks and they often need to be full-time. This means salaries and benefits must be provided.
However, you can cut the communication costs by using a virtual receptionist service. This will allow you to control how much you spend for answering the phones, making follow-up phone calls and the many other tasks needed for communications.
By outsourcing this task, you can cut the salaries you’d pay by 75% or more. You will only pay for the time used for the phone calls, which means you no longer have to pay for lunch breaks, sick days or any other type of breaks. This can save most companies a large pile of cash every year.
How does this Make your Business Recession-Proof?
When a recession comes around, you’ll be prepared. Since you only pay for the time used, if call volume slows, you don’t have to continue to pay a salary to somebody with nothing to do. You can quickly change your virtual receptionist service plan and lower the amount of services, which immediately helps to lower your overhead.
When you have employees handling this same job, you cannot fire one without some type of compensation in case you need them again down the road. However, with virtual receptionists, you can chop your plan down to the bare essentials, if necessary.
It will take more than just a virtual receptionist to make your business fully recession-proof. However, this is a move in the right direction. You will have the ability to control costs and if you need to downsize other parts of your business, this will make it much easier to make the transition without losing customers or struggling to survive.