A virtual receptionist works from a remote location, which gives business owners a variety of benefits. This can be a great solution for those wanting to extend business hours, or areas that experience a multitude of natural disasters.
Even when the weather is not cooperating, our business still needs to go on. A virtual receptionist is trained to care for your business during delicate times. They are able to work with a variety of situations, and still remain calm. This is something your business will profit from when a natural disaster strikes. If your business can continue on, it will speak volumes to your customers.
Your business may even increase in some instances when a natural disaster strikes. This means you need to add support to care for customers’ needs. If you offer emergency services, it is highly important that you have a backup plan for when disaster strikes.
Your phone system could go down in the area that you are in, but your virtual receptionist works in a remote location, which means your customers can continue to receive the support they need during this time. If you offer emergency services such as fire or flood clean-up, a natural disaster could potentially be your busiest time.
During a natural disaster, it becomes highly important that emergency services keep their lines open to help those who are in need. It will be an emotional time, as clients have experienced devastation, and can make little sense of what has happened to their community. Your virtual receptionist will be able to promptly connect clients with the emergency service that they need.
A virtual receptionist is highly trained, and will care for all phone calls in a calm, professional and friendly matter. They are the link between clients receiving the help they need during this devastating time. The quicker the process of rebuilding can begin, the sooner the healing process can take place.
Here are some of the qualities that a virtual receptionist possesses to properly handle natural disasters.
Empathy can make all the difference in the way the person on the other end of the phone reacts. If a client calls into your office during a devastating time, they want to know that you care. A virtual receptionist has been trained to empathize with a variety of situations. They possess the skills to let clients know they will be cared for, and together the rebuilding process will begin.
A virtual receptionist understands the difference between empathy and sympathy. Empathy is allowing the caller to express their emotions while the receiver listens and ensures that their well-being is their highest priority. A receptionist that is positive and cares can make all the world of difference when a natural disaster occurs.
Not everyone will react the same to a circumstance. Some will grieve, while others may show anger and hurt. Your virtual receptionist will be able to maintain a calm tone, which will cater to the variety of emotions that they may experience when answering your phone. Having a great phone presents can really make all the difference when caring for a phone call during a natural disaster. Your virtual receptionist is highly trained in this area.
A client will call your office to find a solution to their problem. However, when a natural disaster strikes, this could cause a delay in services. This can result in customers not being very happy and business owners becoming very frustrated. A virtual receptionist is prepared to take the time to offer solutions to clients.
While it may not always be the ideal solution, taking time with the client will help solve a lot of the anger that a client may have when trying to receive the help that they need. Your customers will not feel like they made a wasted phone call, and walked away with no solution. Your receptionist will ensure the best possible solution is reached, and the customer feels like their issues are being cared for.
When natural disaster strikes, make sure that your business is prepared to care for your clients. A virtual receptionist is a highly trained professional who possesses the skills to efficiently care for all of your clients’ needs during a natural disaster.