Often, we don’t realize the true benefit of hiring a virtual receptionist. One of the things we tend to overlook is the value behind the fact that some people are just way better at expressing empathy than others. This is one of the traits that is a requirement for virtual receptionists and can really benefit the medical field.
Since many businesses are starting to outsource office support, such as reception, virtual receptionists have gained massive popularity. The companies providing these receptionists screen them quite thoroughly and provide incredible training. This gives businesses using a virtual receptionist a huge advantage.
What Does This Mean for a Medical Practice?
Patients deserve to be given the best possible service, and you deserve to provide it without breaking your budget. Those in the medical field gain a huge advantage by using a virtual receptionist. Since this person is very well trained, medical practices receive a irreplaceable employee that can sympathize with patients, while helping them get the appointment they need.
Some of the other benefits provided for medical offices include:
- A live person will always answer your phone – No longer will it go to voicemail when you’re office is backed up or somebody is on vacation.
- A smile will be translated through the phone when it’s answered – Most virtual receptionists are trained to answer the phone with a physical smile on their face and this comes through in the way they handle others.
- Your patients will be heard and listened to – A virtual receptionist is a professional and will make sure your patients are actively listened to.
- Empathy will be expressed – Often, when a patient calls a medical office it’s due to something personal. A virtual receptionist is trained to express genuine empathy, which is a huge advantage for your patients.
- Won’t just follow a script – Unlike call center representative and telemarketers, virtual receptionists are capable of going off script, when necessary. This adds a personal touch to the call.
- Friendliness – A virtual receptionist is always going to be friendly and your patients will realize the difference.
You may be able to provide some of these benefits by answering the calls in your office, but you have no guarantee that your staff will handle your calls with the level of professionalism that is required for happy patients. Your medical office gets hectic and answering the phone can be rushed or seem like a chore. With a virtual receptionist, this will never be the case.
Added Benefits of Time and Money
Along with the major benefit of providing empathy to your patients, a virtual receptionist can give you back both time and money. You may currently have a great receptionist answering your phones, but they may be falling behind on other tasks because the phone rings often throughout the day.
With a virtual receptionist, you can free this person up to provide better support for your staff. Since your virtual receptionist can schedule appointments and handle most patient calls, your actual office phone won’t ring unless it’s a very important call. The person that usually answers the phones can get back to other tasks, which often include supporting your team and taking care of your patients.
Not only will a virtual receptionist provide the benefit of more time for you and your workers, but they also come at a huge discount. If you were to hire a full-time, in-house receptionist, you would spend a few thousand dollars a month in salaries and benefits. With a virtual receptionist, you can cut your cost dramatically and get a higher level of service.
Most virtual receptionist packages range from $100 per month to about $500 per month, depending on how much time you need. Since you only pay for the time your virtual receptionist is on the phone with your patients, you can easily scale your package up or down as it fits your needs. This makes it very cost effective to use a virtual receptionist for your incoming calls, scheduling and other tasks.
There are many benefits provided to medical offices using a virtual receptionist. If your phone has become a distraction, when it should be a priority, you can provide the high quality phone service you need by hiring a virtual receptionist for your medical office.