For most companies, an automated greeting is the first thing a customer hears when they call. This can be a good thing or a very bad thing. Most people cannot stand sifting through automated machines because it’s very impersonal. However, it does make a company appear larger.
For small businesses, an automated greeting is a horrible option. People chose small businesses for the personal touch, and an automated message eliminates this. It’s important to find a better solution.
A Desire to Sound Larger
Most small businesses that rely on phone customers have the same goal: they want to sound larger. Business owners know that if they sound like a larger company, they can gain the trust of new customers and increase their orders. However, there is a good way to do this and a bad way.
We can all agree that some of the Fortune 500 companies and larger companies may sound large, but their customer service isn’t so great. Some of these companies will make you wait on hold for 20+ minutes and others have automated systems that become more of an annoyance than a convenience.
As a small business owner, you have to find the line between providing incredible customer service and sounding larger. There are benefits to both and often you can separate your business from the competition through better, more personalize customer service. This is where the virtual receptionist comes in.
Hiring a Virtual Receptionist to Sound Larger
Instead of giving your customers a computer system, provide a live person ready to help each customer personally. You’ll not only sound larger, but you will also provide customer service that will garner great reviews.
A virtual receptionist is an affordable solution that will help you gain a larger image and increase your customer service. This type of receptionist costs far less than an in-house receptionist. You can use a virtual receptionist service for more than just 40 hours a week, and they are professionally trained to provide the best possible customer service on the phone.
An automated system will cost you quite a bit to set up and comes with a monthly fee, in most cases. For a similar cost, you can get a live person to answer phones, schedule appointments, take orders, deliver messages, transfer calls and handle many customer service calls.
Sounding like a larger company is great, but if you don’t provide the personal service customers want, you may be wasting your money. A virtual receptionist service gives you the best of both worlds with a professionally trained person to answer your phones. You won’t miss another call, and your customers will be so happy they get to speak with a live person instead of sitting on hold or sifting through a million options just to get somebody’s voicemail.
What can a Virtual Receptionist do for your Business?
Since a virtual receptionist service provides more than just one receptionist to handle your calls, you won’t ever have to worry about missing a call. If someone calls after your business doors are closed, your virtual receptionist can still take the call and place the order, making you money while you relax.
You won’t need the same large office space to house a call center or multiple employees when you use a virtual receptionist service. There’s no need to provide desks and equipment for in-house receptionists. This can save you money on your business space, equipment and more.
A Larger Image, Better Customer Service and No Hang Ups
You may be asking when the last time was that your automated system missed a call. While it may pick up the phone just as often as virtual receptionists, it gets hung up on far more often. You may gain a larger image for your business with the right automated answering service, but with a virtual receptionist, you also gain better customer service and avoid the risk of frustrated customers and missed service.
An automated phone system cannot talk to the customer and help with their concerns. If you want to provide better customer service, create more orders for your business and appear larger than you really are, a virtual receptionist is a far better choice than an automated answering service.