Screening calls doesn’t have to mean you send every caller to voicemail. Sending all callers to voicemail will quickly backfire and cause problems with your business. You may end up losing potential clients because they won’t leave a message.
However, you can still screen your phone calls to ensure you’re not wasting time on the phone.
Every business has to deal with unwanted callers and solicitors. It’s just a part of doing business. When difficult customers or the solicitors call, you don’t have to let it eat up your time.
There are ways to screen these calls and keep them from interrupting your day. One of the easiest is having a virtual receptionist screen calls for you.
Can a Virtual Receptionist Screen Calls for Me?
Using a virtual receptionist will give you another level of call quality protection. Not only will every caller speak with a live person when they call your business, but you will also have a buffer between you and the callers you don’t have time to speak with. This can free up your day for other tasks and priorities.
A good virtual receptionist is well-trained and knows how to handle difficult customers and solicitors. They will keep a professional and friendly attitude as they field the difficult phone calls for you. This type of screening allows you to never miss an important phone call without the distraction of dealing with difficult customers and solicitors.
How will a virtual receptionist screen calls?
When you hire a virtual receptionist from Conversational (it takes just a few minutes and we’re offering a 30 day free trial for all new clients! Click here to sign up now.), they will act on your specific instructions. If you want certain solicitors to get through to you, you can add their numbers and names to a list and your virtual receptionist will make sure these callers can always get through. If you don’t want certain solicitors or callers to get through, they can make sure this is the case, as well.
You get to choose how the calls are screened when you hire the services of a virtual receptionist. The instructions you give the virtual receptionist will be followed for every call. Whether you want to talk to specific types of customers or you don’t want any calls to get through to you, you can choose how all calls are handled.
Why use a virtual receptionist for call screening?
Call screening is a delicate thing and if it’s too general, potential customers will be missed. However, when someone is doing the call screening for you that is capable of taking orders, setting appointments and forwarding messages, it can be a wonderful thing.
A virtual receptionist will help by screening your calls and making it possible for you to work without distraction. Imagine only having to handle the most important calls that are forwarded to you while orders continue to come in and appointments are scheduled.
This is exactly what a virtual receptionist can do as they keep your phone line from ringing unless it’s important or a call you have instructed to be forwarded to you.
With the help of a virtual receptionist you don’t have to miss another important call and can guarantee that your time isn’t wasted with solicitors or difficult customers. This type of service provides you with a solution to call screening that can actually benefit your business.
More time saved and money earned
Gaining time and money are two of the major benefits you will get when you screen calls with a virtual receptionist. Since they can handle scheduling, order taking and message taking, you can save time that you would normally use for this type of task.
Along with gaining more time, you can also save money in comparison to an in-house receptionist. A virtual receptionist is only about 9% of the cost of an in-house receptionist in most cases, yet they can perform many of the same duties.
By hiring a virtual receptionist service to help with your call screening, appointment scheduling, order taking and other tasks, you can put more money back into your business. You will also increase productivity by eliminating any of the interruptions you simply don’t need to deal with.
Call screening can be tricky, but with a virtual receptionist it becomes much easier. There are many solicitors that want to eat up your time as they pitch their latest product to you over the phone. You don’t have to waste time on the phone with these callers. Instead, have a virtual receptionist screen calls for you to ensure you only receive the most important phone calls.