Sales are very important for any company. Increasing sales means more profits, which results in more growth for the company. There are many ways you can increase your bottom-line and your phone system can be a huge part of it. Here are a couple ways you can increase sales and profits with your phone system.
Instead of just playing hold music, you can use the time your callers are on hold to sell more products. By playing recorded promotions during the hold time, you can drive more sales.
Callers won’t hear just background music while they wait. Instead, they will hear a promotion for your new product or service, which they may be interested in. When they come back on the line with a receptionist, they may want to place an order.
Once you have set up your promotions, you don’t have to do any more work. You just have them loaded into the phone system, and when a caller is put on hold they will hear your current promotions. This will help sell to prospective customers and up-sell to current customers. You can even customize the message to fit your specific needs.
Another benefit of using hold announcements, is that less people will hang up on your receptionists. When you use hold music, callers get impatient and they are more likely to hang up. However, with promotions, they will stay on the line to hear what you are offering and give your receptionist a chance to get back to them before they hang up.
Using Virtual Receptionists
Most in-house receptionists are not sales people. They may not do a very good job of up-selling callers when they place an order or schedule an appointment. However, a virtual receptionist will take care of this step and create larger orders.
Virtual receptionists are trained to up-sell customers for you because they know as you grow, you may need a larger amount of their service. This is a win-win situation for both the virtual receptionist and you.
All you have to do is customize the instructions given to your virtual receptionists and they will do the rest. You can make it clear that if a customer orders a specific product or service, they need to recommend a complimentary product or service. This is a great way to drive more sales and profits through your phone system.
These are just two of the ways you can increase your profits through your phone system. By adding customized hold announcements and using virtual receptionists, you can drive more sales for your company. Some companies have simply used these two methods to nearly double their sales over the phone.
In addition, you will gain the benefit of using highly skilled professionals when you hire a virtual receptionist service. This can increase your customer service, which means more repeat business. It’s also a much more cost-effective way to operate your business compared to hiring traditional receptionists to handle all of your incoming calls.