It may seem like a silly question, but it’s one many business owners have thought about. Maybe your skill set isn’t suited to answering the phone with the best attitude. You’re a busy person and the phone may seem like an interruption to you.
However, you know it needs answered and it could be a new customer calling to pay you for services or products. So, the question remains, can you keep your clients happy without answering the phone?
The short answer is yes. You can keep your clients very happy and never, personally, answer the phone. Businesses have been doing this for ages with an in-house receptionist. However, there’s a better, less expensive way. There is a solution in which you can avoid answering the phone and still run a successful business.
Before we get into how you can make this happen, it’s important to understand a few things you need to do to keep your customers happy. Some of the things your business must do include:
- Provide Genuine Interaction
- Listen to what your Clients are Saying
- Treat Clients as Valued Partners
- Communicate any Big or Small Changes
- Under Promise and Over Deliver
- Provide Kindness, Gratitude and Empathy on the Phone
While it may be hard for you to accomplish all of these things on the phone, a receptionist might hit each one perfectly. It’s important to know what your clients need when they call and if you cannot provide it, you shouldn’t be answering the phone.
Introducing the Virtual Receptionist
Virtual receptionists are the answer to the business person trying to keep clients happy without ever answering the phone. This type of receptionist comes at a fraction of the cost of a full-time receptionist and they are professionally trained.
The right virtual receptionist service will provide far more than just someone to answer your phones. If a customer needs empathy, they provide it. When a client needs to schedule an appointment, they take care of it. If a caller needs general questions answered, your virtual receptionist provides the answers.
Many benefits come along with the virtual receptionist and it’s certainly more than just somebody sitting at a desk answering the phone for you. Your team of virtual receptionist can handle any call volume, before hours calls, after hours calls, appointment scheduling, order taking and so much more.
Not only will they handle incoming calls, but they can also handle some outgoing calls for you. If you don’t have time to send out daily appointment and meeting reminders a virtual receptionist can do this for you as well! When you hire the right virtual receptionist service, you’ll never have to answer the phone again. The only calls you will receive are the ones you have specifically asked to have transferred to you.
With this type of service, you will be able to screen calls you don’t have time for, provide excellent customer service and keep your business growing without ever answering an incoming call. If you’re sick of working through phone call distractions, this is a great way to make sure customers are happy and you remain focused on your work.