You may be ready to bring in a virtual assistant but you’re feeling hesitant because it’s going to cost you some extra money to do it. While it’s nice to have someone to answer the phone, can’t I just ask my team members to be more available to the incoming calls? Perhaps we can all just help each other in getting new appointments scheduled, customer’s questions answered, and stop what we’re doing to take phone calls when they come in.
While that might sound like a good plan, your virtual assistant will actually do all of this and more which will result in helping you control costs. You can’t focus on your customers on hand while you’re stopping to answer the phone and you probably won’t notice that important new customer email when you don’t have time to sort through your inbox.
Who is going to update your social media accounts which draws in potential leads and handles customer complaints? Here is a look at why a virtual assistant is not only a worthwhile investment, but why it could actually help you control costs.
Saves you money on hiring a receptionist
You definitely can’t afford to a hire a full-time staff member that will need a salary, benefits, paid time off, a workspace, and office equipment. That could add up in a hurry. A virtual assistant is simply a service you add on to your business that gets you a professional assistant working from their own remote location with a workspace, equipment, and resources that you won’t have to cover.
Plus, you pay for the service as often as you need compared to forking out the cash for a salary and benefits. There won’t be breaks to cover or paid vacation time; your virtual assistant is full of backup’s to help you get to the phones in time. No more missed calls and no more need to worry about covering their desk during certain times of the day or of the year.
In fact, virtual assistants are much cheaper than hiring a physical employee to work with you. in some cases, businesses find them to be more efficient because they can handle calls during odd hours of the day like before the business opens or after hours so that customers can always reach someone for assistance. That means more appointments to be booked, more questions to be answered by new customers, and more time for your virtual assistants to handle your administrative needs.
Gain time for more important tasks
One of the worst parts of handling incoming calls, sorting your inbox, answering frequent customer questions, and scheduling your own appointments is that it can add up to a ton of wasted time. You have to stop what you’re doing to answer the phone, handle the request, and then hang up and try to get refocused on what you were doing.
You’ll spend more time during the day dealing with emails and answering the same questions over and over. You never seem to have time to work on your blog, come up with a great marketing plan, or make it to your meetings. Your virtual assistant will allow you to focus on these important tasks and handle the mundane tasks on a daily basis.
Make a list of the administrative tasks that really suck up your time each day. Then, hire a virtual assistant to work on these items for you. Determine how long you spend handling social media, answering the phone, scheduling your calendar, and sorting your emails. Then, you can hire a virtual assistant for 5 hours or as long as 30 hours just depending on what you think you’ll need.
When you’re trying to control costs and your staff is overwhelmed, hire a virtual assistant for a cost-effective way to bring in an extra set of hands to cover your administrative tasks while your team focuses on the customers in front of them.