Working in a dental office can prove to be really busy most days. Many dental offices are starting to find that they can’t keep up with all of the phone calls or managing incoming calls with helping patients that are physically in the office needing assistance.
Many offices are starting to consider bringing in more staff members but in some cases, all you may need is an extra set of hands to help with the incoming calls. How do you achieve this without hiring more staff members?
A virtual receptionist may be the perfect solution for your dental office because they can assist with incoming calls and appointment scheduling without working in your office, taking up workspace, requiring full-time salaries and needing benefits and time off that your other staff members receive.
In the case of a virtual receptionist, you can choose the hours you need help and they will handle your needs from a remote location. Here is a look at how virtual receptionists are changing the way many dental offices handle their day to day operations.
The hesitation with hiring a virtual receptionist
Most dental offices hesitate to bring the help of a virtual receptionist for one simple reason: how will they schedule appointments without being on-site and able to use the dental appointment system? Why pay for a virtual receptionist that has to use a different appointment system where the current receptionist would have to check with the virtual receptionist before scheduling new appointments?
In reality, a virtual receptionist service can work with your dental appointment system which means you won’t have to worry about managing two systems. You won’t have to worry about training your virtual receptionist either because they will be ready to work right away.
How are they ready to work right away?
Your virtual receptionist will already be familiar with the most common dental appointment systems in the industry. If you don’t use one of the main operation systems, your virtual receptionist can take the time to learn your system, whether it be a homemade scheduling system or a non-tech solution.
Virtual receptionists will be familiar with the general appointment systems broadly used in most industries. In the dental world, your virtual receptionist won’t need training to use systems including:
- Lighthouse 360
- Eagle Soft
- Curve Dental
- Open Dental
- Google Calendar or Microsoft Outlook
Non-tech scheduling systems
For offices that use a non-tech solution for their scheduling, a virtual receptionist can still do the job well. Whether you’ve created your own system or use a paper calendar to track appointments, a virtual receptionist will still be able to help a busy and overwhelmed office.
They won’t pressure you to change how you currently do things in order to use their services. The virtual receptionist can work as your backup when your receptionist is swamped or working with another patient. Your office won’t miss another call anymore.
Simple ask your virtual receptionist what you need from them, whether it be to help with incoming calls, answering FAQs, helping after hours or on weekends, being your backup when the staff is out of the office or on vacation or day-to-day scheduling help.
Whatever you need, the virtual receptionist can accommodate your needs and you won’t be paying as much as you would for an additional staff member that will require those vacation days, sick days, and lunch breaks.
Rather than have frustrated patients that can’t get through on the phone or get undivided attention while in your office, hire the help of a virtual receptionist who can work as your backup with incoming calls, scheduling and anything else you may need.