Hiring a virtual receptionist comes with many benefits. However, if you don’t know what they are capable of, you may not be getting the most out of your VR.
Considering the fact that every call you receive is a type of customer service call, your VR can certainly help with customer service issues. Even if they simply answer the call and end up transferring it to the right person within your company, this is a type of customer service. Your virtual receptionist can handle many types of customer service issues. Here’s a look at what you can expect from them:
Handling Upset Callers
There isn’t a business on the planet that doesn’t have the occasional upset caller. You can do everything perfectly for your customers and still have somebody get upset. With the right virtual receptionist, you won’t have to worry as much. Your VR will be trained to handle irate callers with a professional and calm voice.
If you have “best practices” in place for handling this type of issue, you can discuss them with your VR to make sure they understand. Most of the callers won’t be irate, but when that time comes, your virtual receptionist can handle this customer service issue according to your specific instructions.
Always Pleasant and Professional
Regardless of the type of caller, your virtual receptionist will always be pleasant and professional. Whether it’s a new customer calling or somebody that has been a customer for years, they will get the best possible treatment from your virtual receptionist.
More than just an Answering Service
The best part about choosing a VR is that you get more than just an answering service. With an answering service, it’s just somebody there to answer the phone and transfer the call to the right person or voicemail. However, with a virtual receptionist you get someone that can handle some of your business tasks, such as scheduling appointments, taking orders and transferring important calls to you.
A virtual receptionist can act as a virtual assistant in many ways. They can take care of all your scheduling and even make reminder phone calls for you. This is far more than an answering service can provide.
Why Use a Virtual Receptionist for Your Business?
Of course, there are many benefits that come along with hiring a VR service for your business. If you struggle to find enough hours in the day, you can find a few extra with a virtual receptionist. Since you won’t have to answer the phones, you can use the extra time to do other important business tasks.
Along with saving some time, you will save money compared to a full time receptionist. A virtual receptionist will also give you the professional voice you need for your company. They are highly trained and very skilled individuals ready to help you by answering the phones in the most pleasant way possible.
If you’re considering a VR for your business, but you thought they would just answer the phone and transfer the call, you were wrong. They will do far more than just answer your phones and can become a very valuable member of your team.