When it comes to adding a virtual receptionist to your team, you may have a few misconceptions. This is common and many businesses don’t exactly know how a virtual receptionist can really help them. Here’s a look at a few of the most common misconceptions about virtual receptionist services:
You have to Install a New Phone Line
Many businesses think they will need to set up a separate phone line when they hire a virtual receptionist service. This can be very costly considering you may have already started using your current phone number for promotions and marketing.
However, this is a misconception and you won’t need a separate phone line to use a VR service. Instead, you can have the calls from your current number diverted to your team of virtual receptionists, which can be set up by the service you hire.
You only Get Scripted Conversations from Virtual Receptionist
Virtual receptionists are highly trained and can stick to a script, if necessary. However, they are very professional and can adapt to the type of person they are talking to on the other line. Whether you need them to stick to a script or you want your virtual receptionist to have the freedom to take care of your clients properly, a VR service can provide this.
You have to Sign a Long Term Contract
This is one of the most common misconceptions and it is simply not true. With most virtual receptionist services, you get the flexibility to change your plan or cancel at any time. Since some businesses have times of the year that are much busier, this allows for controlling costs and only paying for what you need each month of the year.
It’s a Huge Hassle to Change your Phone Message and Notify your VR
You don’t have to worry about the hassle of setting up your virtual receptionists for specific times or when you need to change the message. A simple email will usually do the trick. You can set up your VR service on a specific schedule, along with making changes to that schedule anytime you need.
VR Firms Don’t Care about Small Businesses
Another huge misconception is that you’re just dealing with a large, faceless organization that doesn’t really care about your small business. This is simply false. As a virtual receptionist helps you increase productivity and profits, you will be more likely to spend more with the VR firm you hire. We care about your needs and strive to help every small business gain time, profits and flexibility.
It’s an Unnecessary Cost
Actually, you can save money compared to an in-house receptionist and calls will never go unanswered due to breaks. The cost of a virtual receptionist service is less than half the salary of a full-time, in-house receptionist and you only pay for the minutes they are on the phone.
These are just a few of the many misconceptions you may have when it comes to hiring a virtual receptionist service. There are many others you may have and it’s best to contact us and find the answers to your questions before you make your final decision about whether to hire a virtual receptionist or stick with an in-house receptionist.