Businesses grow from startups to full-fledged corporations. Throughout the growth, there may be a few pains. These growing pains can become less painful, if you understand the signs.
Sometimes the signs point to using a specific type of marketing over another. Other times the signs point to hiring new employees. Here are some of the signs you may want to look for if you think you need a receptionist.
Your Client Base is Increasing
If you depend on calls for customer service, orders, scheduling appointments or any other reason, an increase in your client base may be a sign you need a receptionist. The call volume may start to reach a level where its always interrupting your work and you simply cannot handle it anymore.
As your clientele grows, you may want to consider hiring a receptionist. This may take the pressure off your current staff and allow you to get work done, even when the phone is ringing.
Expansion into New Markets
Adding new markets to your business means a larger client base. It may also mean new foreign markets. Not only will you need a receptionist for this transition, but you may need a bilingual receptionist depending on the new markets you will be expanding into.
Too Many Calls Going to Voicemail
Even if you already have a full-time receptionist, if too many calls are going to voicemail you may need to hire another receptionist. This is a sign that your call volume has increased and you need more than just one person answering the phones.
Customers Complain about Your Receptionist Being Rude
If you’ve never had an issue with your current receptionist, but customers start to complain, it could be due to a higher than normal call volume. The increase in calls may be causing your receptionist to work harder than necessary. This can create a stressful work environment that can make your receptionist less patient.
Instead of letting customers complain, you need to fix the issues. Hiring another receptionist might help.
You Need Better Customer Service
When customer service becomes an issue, it may be time to hire a receptionist. They can provide a line of defense that will allow you to increase your customer service. This makes it possible to make customers happier and change their perception of your business.
Traditional vs. Virtual
After you come to the conclusion that you need to hire a receptionist, you have the choice between a traditional, in-house receptionist or a virtual receptionist. With a virtual receptionist, you will be hiring a team to answer your calls. They can cover breaks, after hours calls, vacations, sick days and any other time an in-house receptionist would be gone.
A virtual receptionist can set appointments, take orders, handle general questions, forward calls, take messages and much more. They won’t miss any calls and usually, you can get a package for about 75% less than you’d pay one in-house receptionist. For startup businesses and those growing fast, virtual reception may be the right choice.
If your business is experiencing higher call volume, missed calls or any of the other signs you need a receptionist, it might be time to look into a virtual receptionist service.