While most companies aim to become known for the quality and consistency of their customer service, some fail miserably or don’t even attempt to offer great service. The companies known for the worst customer service are – not surprisingly – usually very large companies that have lost track of customers in an endless pursuit of profit.
But research shows that there is a clear correlation between the level of customer satisfaction and the bottom line. It’s not profitable to ignore customers’ requests and treat them like second-class citizens. Here are some of the companies known for the worst customer service. Have you had a bad experience with any of these businesses?
Companies known for the worst customer service
Best Buy, a giant in consumer electronics, was named one of the worst customer service providers in the nation. The company has spoken of plans to revamp and improve their customer service strategies and plans – reportedly to better compete with companies like Amazon – and do offer the “Geek Squad” to help customers install and set up electronics and gear that can be confusing. That’s one positive in their column!
Remember Dr. David Dao, a respected doctor who was forcibly dragged off an over-booked United Airlines flight on April 9, 2017? United Express Flight 3411 quickly became a hot topic as people shared disbelief over the inhumane treatment of a doctor who paid for a flight, did not volunteer to give up his seat when it was discovered there wasn’t enough room for the flight crew, and was dragged out of the plane by law enforcement, injured as a result. Perhaps the videos taken by fellow passengers were the most shocking part of the story – and earned United Airlines a well-deserved spot in the list of companies with the worst customer service.
Calling Comcast (who purchased Time Warner, growing exponentially) customer service resolutions take a while and can be truly frustrating. Along with a difficulty in reaching a helpful team member via phone or email, customers also complain about hidden fees and charges on statements and bills. Taking an informal survey of the worst customer service companies by asking friends, family, and coworkers will reveal this company name quite often.
Bank of America
Bank of America is the 13th biggest company in the world, according to Forbes. Ask any customer of Bank of America how the customer service is, and you’ll hear lots of complaints – it’s hard to reach a live person, policies are strict and not customer-centric, fees and hidden charges appearing on statements, etc. Recently the bank announced they’d be lowering the threshold for people applying for loans and benefits, so their customer service could soon improve.
AT&T is the second-largest phone carrier in the nation (Verizon is number one), but it still took the number one spot for the companies with the worst customer service. AT&T users report difficulty in reaching a live human being when calling customer service or support. A merger with DirecTV could exacerbate this issue as the company grows even larger.