As longtime players in the medical answering services game, we’ve put together a quick guide to medical answering services, what types of medical offices find the most benefits from using these services, and a list of tips and shortcuts for finding the best answering service for your office.
What are medical answering services?
A medical answering service is another name for a remote call answering, or virtual receptionist, service that a medical office uses instead of a traditional receptionist at the front desk.
When you hire a medical answering service like Conversational, you’re hiring experienced call answering specialists that are familiar with your industry’s terminology and phone etiquette.
Medical answering specialists from Conversational answer your office’s phone, manage appointments, schedule meetings, reschedule requests, process cancellations, provide basic customer service to your callers if needed, and perform warm transfers to you when requested.
Medical answering services
- Call answering
- Manage appointments and scheduling
- Basic customer service
- Take and deliver messages via email
- Perform warm transfers
- Screen calls
The shortage of qualified medical answering services
Medical answering services are in use in hundreds of thousands of medical offices across the United States and Canada. Many offices aren’t large enough to justify hiring a full-time receptionist, have trouble finding qualified help in their area, or simply don’t know where to start their search.
Finding the right medical answering services becomes even more difficult when you consider the sheer amount of information about any topic available online – and the questionable credibility of the information you manage to find.
Many answering services are based in countries abroad or employ call answering specialists that don’t speak fluent English. That can be disastrous for a medical office where patients need to ensure they clearly communicate with the office’s receptionist.
Conversational employs only native English-speaking, full-time call answering specialists to ensure the highest level of quality and customer service when serving your callers. Our offices are located in North America and we’ll never transfer your calls to overseas operators. That’s why we’re one of the premier medical answering services in the nation.
What types of medical offices can benefit from these services?
From physician’s clinics and weight loss clinics to hearing health centers, a variety of office types can benefit from using this service.
Below are some common reasons our clients employ our answering services.
You may need medical answering services if you:
- Have unstable, low, or medium call volume
- Don’t need a full-time receptionist
- Can’t afford to hire a traditional receptionist
- Need additional hours of phone coverage
- Are in-between growth stages and need additional help
Get a free month of medical answering services
Conversational offers some of the best call answering value in the industry as well as a free 30 day trial for new clients.
If you’re a new customer and are interested in finding out if our answering service is for you, go ahead and click Get Started in the upper right corner to select your plan. You’ll get your first month absolutely free with no obligation.
Get your free month of medical call answering services now!