Conversational Terms of Service

Conversational Terms & Conditions


1. Products and Services

Conversational LLC. provides the following:

(a) Virtual receptionist services, for which charges apply include:

  • Inbound Messages
  • Outbound Messages
  • Voicemails
  • Messaging by Email and Text
  • Call Forwarding/Transferring
  • Customized Greetings, Hold Music and Announcements
  • Basic Appointment Booking and Management
  • Outbound call requests
  • Appointment Reminders
  • Answer frequently asked inquiries regarding your business (services, directions, etc.)
  • Call time reports (by Subscriber request)

2. Other services that may be introduced General Disclaimer-Third Party Information

All information contained herein is a general outline of the subject matter, and has been entered by Conversational LLC. in the honest belief that it is true, accurate and is not misleading. Conversational LLC. must rely on the integrity of the sources that provide Conversational LLC. with that information. Accordingly, Conversational LLC. does not take any responsibility for the truth and accuracy of the information, and the use that is made of it, which is entirely at the Subscriber’s own risk, and without recourse to Conversational LLC.  All rights reserved.

3. Use of Information

 Information collected by Conversational LLC. from the Subscriber may be used by Conversational LLC. in accordance with Conversational LLC. Privacy Policy https://www.conversational.com/privacy-policy/ and as may be amended from time to time. The Subscriber agrees to regularly review Conversational’s Privacy Policy.

4. Condition of Use

 In accepting a subscription to the products and services with Conversational LLC., or through any Channel Partner with whom Conversational LLC. may be acting as a Service Provider, the Subscriber AGREES to the following Terms and Conditions of use:

(a) Subscriber acknowledges and accepts clauses (1) and (2) above;

(b) On completion of a Subscription form, a unique telephone number shall be allocated to Subscriber to retain the number as long as they like. The Subscriber however must remain up to date with their Subscription. To include all payments due attached to the Subscriber’s account with Conversational LLC. If for whatever reason the Subscriber goes into a delinquent status, Conversational LLC. reserves the right to cancel all services attached to Subscriber; to include relinquishing the phone number given. In the event that the service is cancelled, the telephone number allocated to Subscriber shall be relinquished, for use as Conversational LLC. sees fit.

(c) Upon cancellation of the service, Conversational LLC. shall not take any responsibility whatsoever for receipt and delivery of any messages sent to Subscriber’s message center subsequent to that cancellation; this is also true for all calls still directed towards Conversational LLC. systems.

(d) Conversational LLC. shall be entitled at any time to withdraw services with the Subscriber, and Subscriber’s telephone number, without notice, or for whatever reason;

(e) Subscriber shall not transmit or cause to transmit any material that is derogatory, racist, abusive, threatening, obscene, hateful or in any other way objectionable to others and or illegal;

(f) Subscriber shall not use any services provided by Conversational LLC. to ‘spam’ or cause mischief to others;

(g) If Subscriber ‘spams’, or causes any nuisance using any of the services, Conversational LLC. shall, at its sole discretion, and without prior notice withdraw services to Subscriber;

(h) In the event there is any cause whatsoever to believe that the service provided by Conversational LLC. is being used to contravene any law, that service or product shall be immediately cancelled. Any such cancellation shall be at the sole discretion of Conversational LLC., and shall be done without notice to the Subscriber or recourse to Conversational LLC.

(i) 30 Day Free Trials are not applicable for prior Conversational LLC. clients, casual clients or new clients that require Conversational LLC. services for promotional and advertising campaigns. Free Trial coverage starts at time of Subscription, and must be cancelled as directed in the cancellation procedures below, before the Subscriptions trial end date to avoid Subscription’s first invoice fees equal to that of the selected plan’s rate and overage fees applicable. 30 Day Free Trial coverage is to a maximum of 1000 minutes.

(j) Conversational does not take any responsibility for inbound calls made by telemarketers, misdialed numbers, promotional companies or callers not wanting to leave a message. These types of calls are chargeable as per the nominated subscription and are referred to as inbound calls.

5. Virtual Reception Plans and Additional Fees

Conversational provides three levels of service based on volume/minutes of calls answered by a Conversational LLC. receptionist.  Each plan is charged at the scheduled rates.

Small Biz Special- $159/month

  • 100 minutes per month
  • Voicemails delivered over email
  • Messages to text
  • Unlimited Voicemail storage boxes
  • Unlimited talk time (after the call is transferred)
  • No voicemail time limit
  • Member’s area access

Business Plan – $309/month

  • 200 minutes per month
  • Voicemails delivered over email
  • Messages to text
  • Unlimited Voicemail storage boxes
  • Unlimited talk time (after the call is transferred)
  • No voicemail time limit
  • Member’s area access

Corporate Plan- $449/month

  • 300 minutes per month
  • Voicemails delivered over email
  • Messages to text
  • Unlimited Voicemail storage boxes
  • Unlimited talk time (after the call is transferred)
  • No voicemail time limit
  • Member’s area access

Custom minute plans are also available and are quoted on an as needed or requested basis

Overage Minutes

Conversational LLC. charges Subscriber a rate of $1.50 per minute on any inbound/outbound minutes they go over on Subscriber’s alotted plan minutes. Overage charges are billed to the Subscriber one the 1st of each month without warning.

Additional Companies

Should a Subscriber require any call handling to be separated for clarification purpose’s or have additional company’s they wish to incorporate into their account the Subscriber is charged a plan rate suitable to those combined company’s minutes along with an additional $25/month fee.

Additional Numbers

Should the Subscriber require any additional numbers for the account those are charged at a rate of $10/month on current plans invoice date.

Toll-Free Numbers

Should the Subscriber require a Toll-Free number for the account those are charged at a rate of $9.95/month + $0.05/minute for all used inbound and overage minutes per month.

Vanity Numbers

A vanity number is a local or toll-free telephone number for which a subscriber requests an easily remembered sequence of numbers for marketing purposes. Should the Subscriber require a Vanity Number for the account those are applicable to additional fees and do vary greatly in price from $10-1000’s.  Vanity number charges are applicable at time of order.

Late Fees

Any payment(s) not received within 7 days of the Due Date, and every month thereafter, are subject to a Monthly Late Charge equal to $15.

Conversational reserves the right to change prices at any time.

6. Credit Card Payments

When subscribing, Subscriber’s are required to enter their full name, e-mail address, mailing address, credit card number and card expiration date. This enables Conversational LLC. to process the Subscriber’s order and to notify them regarding its status. By its nature, Conversational LLC. cannot guarantee that information transmitted on the internet is 100% secure. To reduce this risk, we use a secure server for online credit card transactions with up to date encryption methods. Information on this secure server is not available to Conversational LLC. general staff. However, these transactions are undertaken at your risk, as Conversational LLC. cannot ensure the security of any information transmitted.

7. Cancelling a Service

The Subscriber may cancel a service by notifying Conversational LLC. at any time prior to the monthly renewal date and/or end of free trial period. Client’s must complete a cancellation request through their online client portal. The service will continue until the current prepaid monthly subscription expires or immediately, depending on the cancellation request chosen. Conversational LLC. does not provide a refund for early cancellation of any service. All free trial periods must also be cancelled in this same method or will be subject to the first invoice charges for usage rendered. Overage rates for services rendered are also applicable at time of cancellation.

8. Security

The Subscriber agrees and acknowledges that Conversational LLC. shall not be liable to the Subscriber or any other person for any of the following:

(a) Performance, security, reliability, and Subscriber’s competence in the use of the internet, telecommunications companies, and internet service providers in transmitting information;

(b) Confidentiality of Subscriber password;

(c) Use of the Conversational Messaging by third parties, for any reason. Subscriber is responsible for password security, and must ensure that this password is not disclosed to any third party, for whatever reason;

(d) Security of any information transmitted on the internet.

9. Exclusion of Liability

  • Subscriber agrees and acknowledges that Conversational LLC shall not be liable for any claims of whatsoever kind or nature (including claims for negligence) that might arise directly or indirectly out of any act or omission, use or misuse of any of the services by the Subscriber or for anything else done or not done by Conversational LLC. To the extent this clause fails to fully and completely exclude any claim and/or to the extent any third party might make any claim against Conversational LLC. in any way related to the Subscriber’s use or misuse of the services or anything done or not done for the Subscriber by Conversational LLC. then the Subscriber hereby indemnifies Conversational against any and all liabilities losses expenses and costs that might be suffered or incurred by Conversational LLC. as a direct or indirect consequence of any such claims being made.
  • Conversational LLC. hereby excludes all and any liabilities, costs, damages, losses or expenses of whatsoever kind or nature which may be claimed by Subscriber or any third party against Conversational LLC. including claims for negligence in relation to any matter whatsoever arising from this Agreement.

Conversational LLC. (Conversational) hereby agrees to provide various Telecommunications Services to Client pursuant to the Terms and Conditions set forth herein and in the Service Agreement.

TERM

This agreement shall be ongoing and shall automatically renew unless Cancelation has been made prior to the clients next billing period.

FIRST 30 DAYS

During the first 30-Days of service, services are free for up to 1,000 minutes for our promotional trial. (** Conversational LLC. charges $1.50 per minute on any minutes over 1,000) These charges take place on the 1st of every month

Services are cancelable by either party at any time during this 30 day period.

PAYMENT

Regular service shall initiate on the date set forth in the Service Agreement. On or before the first of the month immediately following Initiation Date, and on or before the first of every month thereafter, (overages) Client shall pay to Conversational LLC. the Monthly Charge. In addition to the Monthly Charge, Variable Charges may be assessed pursuant to the Service Agreement. All charges are shown in United States dollars. All payments must be received by Conversational LLC. no later than 7 days after Due Date. The Due Date for the Monthly Charge is the Monthly reoccurring date for when the account was created. The Due Date for the Variable Charges is the first of the month immediately following the month for which service is provided. Client shall, at all times, maintain a valid Credit Card(s) on file with Conversational LLC. Client hereby authorizes Conversational LLC. to debit Client’s Credit Card(s) to satisfy any and all amounts due to Conversational LLC. In the event Conversational LLC. does not receive full payment within 7 days of Due Date, Client will is then considered to be in Material Default of this Agreement and Conversational LLC. shall have the right to immediately terminate service without waiving the right to collect any and all amounts then due plus all Late Fees that may accrue thereafter.

LATE CHARGES

Any payment(s) not received within 7 days of the Due Date, and every month thereafter, are subject to a Monthly Late Charge equal to $15

CONFIDENTIALITY

Conversational LLC. will use reasonable care to maintain the confidentiality of Client confidential information provided to Conversational LLC. in the course of providing the Telecommunication Services. Conversational LLC. will not disclose or use such confidential information, except as authorized by Client or otherwise compelled by law. Client’s confidential information shall not include any information in the public domain through no fault of Conversational LLC., or information received from a third party having the right to transfer such information.

LIABILITY

Conversational LLC. makes no representations or warranties, express or implied, of any kind to Client or third party regarding Conversational LLC. services. Conversational LLC. shall use reasonable efforts to provide the agreed upon services however, in no event, shall Conversational LLC. be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by Conversational LLC.

MISCELLANEOUS

We reserve the right to terminate or otherwise suspend your account if you or your callers are abusive, disrespectful, or otherwise inappropriate to our receptionists or service providers.

We reserve the right to not respond to requests, or terminate your account, if:

  • We suspect that a request constitutes or otherwise relates to fraudulent or otherwise illegal activity;
  • We suspect that the request relates to a sexual or otherwise potentially illicit encounter; or
  • You harass, or otherwise make inappropriate comments or suggestions to our staff or personnel.

JURISDICTION

The laws and jurisdiction of the state of Virginia shall govern any and all matters of dispute between Conversational LLC. and the Client. Any dispute arising from these Terms and Conditions shall be resolved in the state or federal courts located in Stafford County, Virginia, and the parties irrevocably consent to jurisdiction in such courts.

Conversational is the leading virtual receptionist, virtual assistant, and call answering service provider in North America. With a team of skilled, friendly virtual receptionists and virtual assistants paired with our cutting edge technology, we're dedicated to delivering a great experience to your callers at a price you can afford. Put an end to missed calls and take advantage of the number one call answering service for small businesses, legal firms, and medical offices today!

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