When a business owner or manager answers the phone, the call should be of great importance. Owners and managers are not full-time receptionist, and cannot be expected to handle customer relations along with the other tasks of their businesses. Instead, they have a business to run and need to hire employees to handle the phone answering responsibilities.
Keeping Your Customers Happy
You may think the easiest way to keep customers happy is to answer the phone. While you are right, you shouldn’t be the one doing it. Instead, it should be a virtual receptionist trained to provide a professional and friendly experience for every customer.
A virtual receptionist will not only take the pressure off of you, but will also protect you from those times you pick up the phone irritated due to the volume of work that needs to be done. You have a ton of work to do and if the phone is an interruption, you may not answer it in the most professional or friendly way. Instead, you may view it as an inconvenience, which is a problem.
What does a Virtual Receptionist do for You?
A virtual receptionist can be the professional and friendly person you need answering your phones. They do everything a traditional receptionist can do with the help of new technology allowing them to work from a remote location. Your virtual receptionist can answer the phone, forward calls, take messages, handle your schedule, take orders and so much more.
This team member is vital to your success because they don’t take breaks. Of course, they are not super human, but most virtual receptionists firms provide you with more than just one VR for your calls. This means, you are 100% covered during the hours you have requested to have the VRs answer your phones.
Did you know that about 75% of all the calls that you send to voicemail result in a hang up? If the phone isn’t answered by a human each time it rings, you are losing money. With a virtual receptionist, you not only save money, but you can also cut yourself out of the phone answering game.
Why do You Need to Stop Answering the Phone?
Owners and managers have a job to do and should only be transferred into important calls. More than 95% of the callers can be handled by a virtual receptionist without having to be forwarded to a manager or owner.
Since a virtual receptionist can handle order taking and appointment scheduling, all callers needing to get an appointment or place an order can be handled without ever making it to the owner or manager. Along with these callers, a VR can take care other callers with minor customer service issues and can take messages for those not wanting to be disturbed.
Protect your Sales and Your Profits
With so many callers hanging up on voicemail systems, you cannot afford to let calls end up in your voicemail. Instead, you can prevent this and protect your sales and profits by using a virtual receptionist. The new sales you will gain will more than pay for the cost of a virtual receptionist each month.
A virtual receptionist can also give you the appearance of running a larger business. This is important for smaller businesses, because it helps them to compete with larger organizations with deep pockets. With the right virtual receptionist service, you can create the illusion of a “big office” by offering amazing service.
Save Time and Money with a Virtual Receptionist
Getting yourself out of the phone answering game will not only save you time, but also money. A virtual receptionist can be provided for $500 per month or less. How many free hours of yours would it take to equal $500? For most business owners, gaining a few hours each week would make this cost more than worth it.
Along with saving you time, a virtual receptionist is also much less expensive than an in-house receptionist. When you hire a full-time, in-house receptionist, you will need to pay a salary, benefits, vacation pay and maybe even bonuses. This can add up to a few thousand dollars every month. With a virtual receptionist, you only pay for the time they are on the phone without all the extras
With the added time you will gain when you stop answering the phone, you can get more work done and find a new level of productivity. A virtual receptionist can help you get there. Consider the benefits and find the right VR firm for your business needs before the competition steals any more of those people hanging up on your voicemail.