Delegation provides a tool every small business owner may use to gain time and boost efficiency. Some owners struggle to delegate tasks simply because they want to be in control. However, growing a business requires building a team and delegating tasks to your talented team members.
One of the main players on any small business team is a virtual receptionist. This person takes all your incoming calls and handles many other tasks for you. Whether you work from home as a one person operation or you employ hundreds, a virtual receptionist may be just what you need in 2016.
Delegating to a Virtual Receptionist
You may think all a virtual receptionist does is answer the phones. However, this person can do far more than just pick up the phone when someone calls. As you discover all the possibilities, you will quickly learn that you can delegate far more to a virtual receptionist than you may have realized.
When you delegate a task to your VR, you gain back time. Whether that time is for you or for somebody else in your company, it may lead to better production and more profits. Imagine if your staff never had to waste time on the phone with an unimportant call again.
Many simple phone calls can easily be handled by your virtual receptionist and save you and your staff time. Delegating all your incoming phone calls to a VR will provide the time you need to really grow your company to the next level.
What will a VR Help you With?
A virtual receptionist does far more than just answer the phone and forward the all to the right person. While they can certainly handle call forwarding, they will also help you with a number of other tasks, such as:
- Appointment Scheduling
- Message Taking
- Call Screening
- General Questions
- Appointment Reminders
- One-Way Text Messaging
- Outbound Calls
- And More!
Hiring a virtual receptionist will give you the leverage you need to grow your company in 2016. There are so many things they can handle for you and so many benefits you gain from your very own VR.
Benefits of a Virtual Receptionist
As your virtual receptionist handles all of the above tasks and more, you will gain many benefits. It starts with the time-saving benefit, which is huge for any business. When you save time, it’s like putting money in the bank. You will be free to work on other projects, bringing in more customers and growing your business.
A virtual receptionist may save you more than an hour or two a day. What would you do with an extra hour every day of the week?
Another huge benefit many small businesses find when they hire a virtual receptionist is the lower cost. A VR cost about 25% of the total cost of one full-time in-house receptionist. Whether you already have an in-house receptionist or you need to hire one, adding a virtual receptionist will help you save money.
Not only will a virtual receptionist cost less, you will also save money on your overhead. You won’t need to provide an office, desk, phone, computer and chair for your virtual receptionist. This allows even those running a small business from home to have a professional answering all incoming calls without the high cost of overhead.
If you want to ensure consistent professionalism every time a customer calls your phone, a virtual receptionist is the only way to go. They will always provide excellent customer service, which all callers will appreciate.
For a smaller business, a virtual receptionist also allows you to provide a larger image. You, as the owner, won’t need to answer the phone, which means you will put forth an image of a larger company without anything more than just a virtual receptionist.
There are several other benefits you will gain from a virtual receptionist. When you delegate tasks to others, you free up your own time to handle the things you are best at.
Many small businesses have grown into large corporations by delegating tasks to others. You, as the owner of the business, have to make a decision: will you delegate this year or will you continue to control everything?