Top real estate agents are always busy. They have people to meet, places to go, houses to show and so much more going on. When they get busy, it can be nearly impossible to answer the phones.
Most real estate agents don’t want to hire an in-house receptionist, so they just have the calls transferred to their cell phone or home phone. This can make it hard to keep your personal/family life separate from your business life.
You don’t have to take calls while you’re sitting down with your family for dinner. You don’t have to take calls while you’re on the golf course or doing something else you love. Here are five reasons why a real estate agent needs a virtual receptionist:
1. No More Missed Calls
One missed call can cost you a large commission, along with plenty of future earnings. It could have been a potential client looking to buy or sell a home, a business property or more than one property.
You never know who could be calling, but you do know that missing a call could lead to losing a client. With virtual receptionists, you won’t have to worry about missing another call. They will be there to fill in when you cannot answer the phone and even take the pressure off of you later in the evenings while you are spending time with your family. VR’s can also screen your calls for you so you won’t receive anymore of those pesky sales calls that eat into your time.
2. Professional Customer Service
When you’re super busy, you may not always practice the best phone manners. You have other things to handle and you don’t need to be interrupted. However, the caller deserves to be greeted in a professional tone. A virtual receptionist can allow you to work on other projects, while providing professional customer service.
They are highly trained to handle callers with the utmost respect and with a smile on their faces. Your potential clients and current clients will love that they get to speak to somebody with such a professional attitude.
3. No More Unreturned Voicemails
How often do you get a voicemail and you forget to return it? This probably happens at least a few times a week. When you add a virtual receptionist to your team, it won’t happen again.
Your VR will answer the phone and take care of most issues for you. If somebody actually leaves a message, you will know it’s very important. Using a virtual receptionist will cut down how many messages you receive, which will make it much easier to return each one.
4. More Cost Effective than an In-House Receptionist
Even if you already have an in-house receptionist, a virtual receptionist is more cost effective. Chances are that if you even have a current receptionist, she is doing much more than just answering the phones.
If you don’t have a receptionist, a VR is a cost-effective way to add one. If you do have one, you can free that employee’s time up for other tasks by taking the pressure off. A VR can also cover vacation days, sick days, lunch breaks and other times they will be out of the office.
5. More than Just Answering the Phone
A virtual receptionist can do more than just answer the phone. They can go through basic questionnaires, schedule appointments, answer basic questions and more. You get more than just somebody answering calls and transferring them to you.
Real estate is highly competitive and if you want to be at the top, you need the right tools. A virtual receptionist can free your time up and let you handle what’s most important. Turn your calls over to a professional and you’re sure to notice a difference this year.