The holiday season is nearly here and it will get very busy for retail stores, both online and offline. Orders will pile up and you may end up with a backlog you need to deliver before December 25th. Hiring a virtual receptionist or a team of virtual receptionist may be the answer.
Busiest Time of the Year
It’s not secret, November and December are the busiest months of the year for those in the retail industry. With people buying gifts for Christmas, more shopping is done in these two months than any other time of the year.
Cashing in on this time of the year makes a huge difference for many e-commerce and retail shops. Whether you sell the hottest item for this holiday season or just good gift items, you need to be prepared. There are several ways to get prepared and a virtual receptionist is one of them.
How will a Virtual Receptionist Help you This Holiday Season?
The holiday season may have your phone ringing off the hook and your full time staff may not be able to handle it. Sure, you can hire a few part time employees just for the season, but that means training and paying them an hourly wage. There’s a better way to get the support you need this holiday season.
Hiring a virtual receptionist provides a cost-effective solution. When overflow calls come in, you can have them handled by a virtual receptionist. This means no call goes unanswered and you won’t lose a single order due to a missed call.
The right virtual receptionist will provide you with a professional to take your calls. They will handle order taking and you won’t have to do anything except fulfill the order. They can also handle light customer service, general inquiries and call forwarding. Whether you need them to help with order taking or just the volume of calls, they can take care of your needs.
Missing calls isn’t an option during the holidays. If you only have a few phone lines and a caller gets sent to voicemail or hears a busy signal, you may lose an order. This is a big problem during the holiday season. For some businesses, missed calls may be costing them thousands of dollars and they don’t even know it.
Provide Relief for Busy Workers
We all get a little extra busy during the holidays. We have to shop for other people, cook, decorate and attend more events than normal. This can become very stressful. Hiring a virtual receptionist may provide the relieve you and your workers need.
Instead of asking your workers to stay late or come in early, you can turn on the virtual receptionist. They will handle all incoming calls while your staff gets back to their normal lives.
No More Paying for Overtime
The holiday season may have you paying extra for employees to work more than 40 hours per week. They may enjoy the extra cash, but it hurts your bottom-line and their time with family. You don’t have to pay extra for overtime this year.
When you hire a virtual receptionist, you will have all the overtime you need without paying extra. You pay one monthly rate and you only pay for the time your virtual receptionist is actually on the phone. They can cover all extra hours and you won’t have to pay any of your regular employees more than a regular full-time week.
Increasing the Bottom-Line
If you’re used to paying overtime and missing orders during the holiday season, you may have an easy way to increase your bottom-line. Making this year the best holiday season yet is within reach.
Putting a virtual receptionist or a team of virtual receptionists on your staff will allow you to increase the bottom-line. You won’t have to shell out big bucks for over time and you won’t have to miss any orders. All your calls will be handled and your virtual receptionist will take the orders for you.
This year you have the ability to change the way you handle they busy holiday season. Hire a virtual receptionist and you may just see a huge increase in profits, while noticing a lower cost when it comes to overtime and staff.