Your business is growing and you need more employees to keep it running smoothly. You find a way to cover incoming calls with a virtual receptionist service, but you are a bit scared to allow them to handle your most important calls. This is often due to your need to stay in control and the many people that have told you to answer all your own calls. Here’s what you really get when a virtual reception service takes care of your most important calls.
What is Virtual Reception All About?
Virtual reception is a service that takes all your incoming calls. None of your calls will go to voicemail and none will be missed. Instead, you get a professional virtual receptionist trained in customer service over the phone, answering every single incoming phone call your business receives.
Compared to voicemail, virtual receptionists rarely get hung up on. When a caller reaches voicemail, they are very likely to not leave a message or even call back, especially if they were a new potential customer. With virtual reception, you don’t have to worry about this voicemail dilemma. Instead, you have a live person ready to convert the new caller into a customer.
Why Choose Virtual Reception for Your Incoming Calls?
Virtual receptionists are highly skilled and provide a better alternative to the full time receptionist. They are less expensive and cover more time. Some virtual reception services cover you 24/7, but this is often unnecessary. Most will cover you for about 12 to 13 hours per day, which is far more than the 7 to 8 hours you get from a full time traditional receptionist.
Along with more coverage for a lower price, a virtual receptionist service will give your callers the exact information they need. They will help you take advantage of any sales opportunities, schedule appointments and even handle reminder calls, if necessary. They can become a huge asset for your small, medium or large business.
Why Should a Virtual Receptionist Handle All Important Call?
With a virtual receptionist, you have a professional answering your phones. They don’t have any other job duties so they are fully able to concentrate on answering your incoming calls. You won’t have to worry about the call getting missed or having to answer it yourself because your receptionist stepped out for lunch or to use the restroom.
Since the call never gets missed, you will always look highly professional, even if you’re working from home. You don’t have to have an office space for your virtual receptionist, but when they answer the call, it certainly seems like you do.
Important calls don’t need to be fully handled by the virtual reception service, but they should start with the virtual receptionist. Let them answer the call and transfer it to you. This allows you to be anywhere and still take the call. It also makes you look far more professional with somebody answering your calls for you.
If the important caller just has a simple question, you may not even need to speak with them. Your virtual receptionist can handle most basic questions.
The Many Advantages of a Virtual Receptionist Service
Have you lost calls and potential customers because your traditional receptionist is out for lunch, vacation, sick or any other reason? With a virtual reception service, you get a team of professional receptionists ready to answer your calls. This means, if one is on break, another is handling your calls. No missed calls means more opportunities for business, and your virtual receptionists will ensure you get the most out of every call.
Virtual receptionists also provide appointment scheduling, order taking, call transferring and many other benefits. You will get more coverage each day and on weekends, as well. This all comes at a fraction of the cost of one full time traditional receptionist.
Instead of paying $30,000 or more a year in salary and benefits for a traditional receptionist, you can grow your business with a virtual reception service. Packages start around $100 per month and you only pay for the time your virtual receptionist is on the phone with callers.
Even those with a high volume of calls can get full virtual reception coverage for less than $1,000 per month. That’s about one-third or less what you would pay for just one traditional receptionist.
If you want a fully trained, professional person ready to answer your phones, choose virtual reception over traditional reception. This is a great way to build your business, grow to the next level and keep your budget under control.