There are many myths out there about what a virtual receptionist can do and cannot do for your company. If you’re considering hiring a virtual receptionist service, you should know the truth. Sometimes a business has just one bad experience with a less than reputable company and they begin to believe that one company is the prototype for every other. This gets spread by word of mouth, and it creates falsities that should be examined. Here are a few of the common myths and truths.
Myth #1 – Virtual Receptionist are Unreliable
Many have said that a virtual receptionist isn’t reliable, but they are not talking about a live virtual receptionist. They are actually referring to an answering service that automates your calling.
A virtual receptionist is very reliable because you get more than just one to answer your incoming calls. When they are on the clock for you, they don’t miss a call, unlike an in-house receptionist. Your in-house receptionist may miss calls when on the phone with somebody else, on a lunch break or when they step away for a few minutes to handle another task.
The Truth: Virtual receptionists are far more reliable than most other types of receptionists. They are trained professionals in customer service and phone answering. About 99% of the time, virtual receptionists don’t miss a call.
Myth #2 – A VR doesn’t Care about Your Callers
When somebody calls and they are greeted by the virtual receptionist, it’s pretty clear that they care about your callers. Unless you’ve chosen a fly-by-night company with a poor reputation, you are more likely to find that virtual receptionists show more empathy and care more about your customers than your employees.
The Truth: A VR is a fully trained professional and they are paid to care for your customers. They don’t have other tasks distracting them throughout the day. Instead, they are hired to focus solely on your callers, one at a time.
Myth #3 – Virtual Receptionists Just Answer the Phone and Transfer the Call
It wouldn’t be worth your money to just hire a virtual receptionist to greet your caller and transfer them. This may actually hurt your business more than help it. However, some think this is all a virtual receptionist does.
The Truth: A VR does far more than just answer the phone. They can schedule appointments, take orders, answer general questions, take messages and transfer calls. They can even track you down by ringing multiple lines at a time if it’s a call you have requested to have sent directly to you.
Myth #4 – You Will Still Need an In-House Receptionist
Many small businesses hire a virtual receptionist service to eliminate the need for a full-time, in-house receptionist. However, some have said you will still need an in-house receptionist.
The Truth: You can turn all your incoming and some of your outgoing calls over to a professional virtual receptionist service. This can actually make it possible for some businesses to eliminate the need for office space or rent a smaller space. You can even make this a part of your virtual office if you work from home.
Myth #5 – A Virtual Receptionist Doesn’t Speak Good English
Unfortunately, this myth can be true. There are some companies that host call centers outside of English speaking countries for a lower cost. While the price may be enticing, these call centers will harm your business and cost you much more than you save. However, there are a number of top virtual receptionist companies with call centers only in the United States and Canada for very fair prices.
The Truth: If you choose the right virtual receptionist service, you won’t have any trouble getting professional receptionists with English as their first language. Your callers don’t need to deal with a language barrier or heavy accent when calling. A virtual receptionist from a top-notch service will ensure this myth is busted.
There are many other myths out there about virtual receptionists that are simply not true or exaggerated. Not all virtual receptionist companies are the same and one bad experience doesn’t mean that more reputable services can’t provide excellent care for your customers.
It’s important to know the truth about anything new. Before you choose the right virtual receptionist service for your needs, make sure they will provide all the benefits and features you need. Compare a few services, check out their reviews and make sure you know what you’re getting. A full vetting will ensure you hire a virtual receptionist service that won’t make any of these five myths become a reality.