There are many myths out there about what a virtual receptionist can do and cannot do for your company. If you’re considering hiring a virtual receptionist service, you should know the truth.
Sometimes a business has just one bad experience with a less than reputable company and they begin to believe that one company is the prototype for every other. This gets spread by word of mouth, and it creates myths and incorrect beliefs that should be examined. Here are a few of the common myths and truths.
5 Common Myths About Virtual Receptionists
Myth #1 – Virtual receptionists are unreliable
We’ve heard the myth that virtual receptionists aren’t reliable – “They operate online – surely they can’t be depended on.” Actually, they can (as long as you find the right provider!). A virtual receptionist is reliable because you’ll have an entire team ready to answer your incoming calls. When they are on the clock for you, they don’t miss a call, unlike an in-house receptionist. Your in-house receptionist may miss calls when on the phone with somebody else, on a lunch break or when they step away for a few minutes to handle another task.
The Truth: Virtual receptionists are far more reliable than most other types of receptionists. They are trained professionals in customer service and phone answering. About 99% of the time, virtual receptionists don’t miss a call.
Myth #2 – Virtual receptionists don’t care about your callers
When somebody calls and they are greeted by the virtual receptionist, it’s pretty clear that they care about your callers. Unless you’ve chosen a fly-by-night company with a poor reputation, you are more likely to find that virtual receptionists show more empathy and care more about your customers than your employees.
The Truth: A virtual receptionist is a fully trained professional paid to care for your customers. They don’t have other tasks distracting them throughout the day. Instead, they are hired to focus solely on your callers, one at a time.
Myth #3 – Virtual receptionists just transfer every call
It wouldn’t be worth your money to hire a virtual receptionist to simply greet your caller and transfer them to voicemail. This would actually hurt your business more than help it. However, some think this is all a virtual receptionist does.
The Truth: A virtual receptionist does far more than just answer the phone and transfer the call. They can schedule appointments, take orders, answer general questions, take messages and transfer calls. They can even track you down by ringing multiple lines at a time if it’s a call you have requested to have sent directly to you.
Myth #4 – You’ll still need a receptionist onsite
Many small businesses hire a virtual receptionist service to eliminate the need for a full-time, in-house receptionist. However, some have said you will still need an in-house receptionist if you hire a virtual receptionist. We know that’s simply not true. We work with many medical offices, law firms, and brick and mortar businesses that use a virtual receptionist without an in-house receptionist with great success.
The Truth: You can turn all your incoming and some of your outgoing calls over to a professional virtual receptionist service. This can actually make it possible for some businesses to eliminate the need for office space or rent a smaller space. You can even make this a part of your virtual office if you work from home.
Myth #5 – Virtual receptionists don’t speak good English
Unfortunately, this myth can be true if you’re dealing with untrustworthy providers that hire “receptionists” from countries overseas like the Philippines and India. Some virtual receptionist providers host call centers outside of English speaking countries for a lower cost. While the price may be enticing, these call centers will harm your business and cost you much more than you save. However, there are a number of top virtual receptionist companies with call centers only in the United States and Canada (and Conversational is one of them!).
The Truth: If you choose the right virtual receptionist service, you won’t have any trouble getting professional receptionists with English as their first language. Your callers don’t need to deal with a language barrier or heavy accent when calling. A virtual receptionist from a top-notch service will ensure this myth is busted.
These are the most common myths about virtual receptionists. It’s important to know the truth about anything new you try. Before you choose the right virtual receptionist service for your needs, make sure they will provide all the benefits and features you need.
Compare a few services, check out their reviews and make sure you know what you’re getting. A full vetting will ensure you hire a virtual receptionist service that won’t make any of these five myths about virtual receptionists become a reality.