Every growing business needs to be aware of the importance that customer service has on their company. When a small business begins to grow, it is crucial that a company begin to outsource work. It becomes extremely difficult to do everything that is needed for the business without the proper staff.
One task that many business owners are outsourcing is their phone calls. There are many benefits to employing an answering service.
There are two basic categories when it comes to industries in the United States: goods and services. For those businesses that offer their services for sale, there are also a few subcategories. These may include trades, transportation, utilities and other services.
Other examples include landscaping and horticulture, hospitality, personal services, business services, automotive maintenance and repair services, home maintenance and repair services, legal services, private education and social services. Typically, business owners in the service category are very eager to grow their business–meaning they must focus on customer service.
When you decide to go into a business that offers a service, you have to understand that your clients will determine your success. They come to you with the trust that you will do what is agreed upon. To keep your customers happy with your business, you could be in for a lot of work. You want to be busy, but you never want to miss out on other opportunities because you are trying to satisfy just one customer.
Answering your phones by yourself can leave you tied up all day, while getting very little work done. Some owners even find it hard to take restroom breaks or lunch breaks because their phones are so busy. A lot of opportunities can be lost if you try to answer your phones while simultaneously caring for other aspects of your business.
There are a variety of reasons why you receive a phone call. These include complaints, issues, appointment booking, or questions about new offers. You want the first impression that your customers receive to be a good one, so it matters who is answering your phones. When you employ an answering service you are getting highly trained professionals who have great phone presence. Your customers will appreciate that they are not wasting a lot of time sitting on hold, and they will also appreciate that they get to talk to a real person.
Benefits of going with an answering service include:
- Extended business hours
- Handling calls when other staff members are on the phone
- Setting up appointments
- Screening phone calls
- Caring for bilingual calls
When you decide to outsource your phone calls, you will see a world of difference within your office. Staff members will become more productive, because they will not be interrupted with phone calls. You will not have to worry about hiring a full time employee and paying benefits. Plus, there are no worries about getting someone to fill in for vacations or sick days.
An answering service is the affordable choice when it comes to outsourcing your phone calls.