A virtual receptionist can do quite a bit to help you with your business. This type of receptionist does more than just answer the phone. The benefits of a VR are numerous. One benefit you may not have considered is the fact that with a virtual receptionist service, you won’t have to train a new receptionist.
Training employees takes time and money. New employees need to understand your policies and their duties. It can be quite a process to train a new receptionist or to train staff members to handle the phones, when necessary.
At Conversational, we train all of our receptionists to provide the most professional service possible. You don’t have to train them at all. Once they receive your instructions, they will take care of the rest. No longer do you have to take the time and spend the money to train new receptionists every time you hire someone new.
How Does This Help Your Business?
When you hire a new, in-house receptionist, you have to go through the process of training them to answer your phones and to speak with your customers. This may seem like an easy process, but it can take months to get them fully up to speed and molded into the receptionist you need.
Even after months of training, your new receptionist may not be the most professional person on the phones. You may still have to retrain them on specific aspects or deal with the fact that they don’t answer the phones exactly how you’d like.
A virtual receptionist from Conversational will always provide the most professional attitude when answering the phones. You won’t have to worry about what type of experience your customers will get when they call. It will always be a professional, friendly and helpful experience, which will give your business a competitive edge.
What About Vacations, Sick Days and Other Breaks?
With an in-house receptionist, you have to train the rest of your staff to cover their vacation time, sick days, breaks and any other time they are not there. This will cost you more money and more time.
Your other employees may be capable of answering the phones, but when they do, it may take them away from other important tasks. They may answer the phone annoyed and treat it more as an interruption to their work than a potential new customer calling to place an order or schedule an appointment.
Every single time your receptionist takes a break, a sick day, a vacation day or misses work for any other reason; someone else has to answer the phone. This hassle can leave your business missing out on new customers or letting current customers down.
Virtual receptionists from Conversational are highly trained and you won’t ever have to worry about missing a call or missing out on a new customer. Instead of having your staff fill in the gaps, you can use a virtual receptionist to fill in the time your in-house receptionist misses.
Of course, you can always use a virtual receptionist full time and not even hire an in-house receptionist. When you choose a virtual receptionist from Conversational, you will actually get more than one. This allows for breaks, sick days, vacations and other missed time to be covered without interruption to the professional customer service you need.
Hiring a virtual receptionist gives you plenty of flexibility. Use your VR when somebody is on vacation, takes maternity leave or any other time they miss. Of course, if you don’t have a full time receptionist you can hire a virtual receptionist instead.