Conversational Receptionists FAQ
We know you may have questions, especially if you’re new to virtual receptionist services. Below you will find the answers to some of our most frequently asked questions. If you cannot find the answer to your questions, you can contact us and we will be happy to provide an answer.
What is the difference between a virtual receptionist and an answering service?
Hiring an answering service will give you the ability to handle very simple tasks, such as forwarding messages. It can also come across as very impersonal. However, when you hire a virtual receptionist, it’s as if the person answering the call is right in your office. Virtual receptionists can also transfer calls live and provide vital information to your customers over the phone.
Do you need to have a phone number to use our service?
No. If you do not have a phone number, we can assign you a number you can use within your local area code. We can also provide toll free numbers for your business, however additional charges do apply. And should you no longer need our service, you can take those numbers with you.
Will I be able to keep my current phone number?
Yes! We simply forward your current number to the one we will use for you, which can be done on a part-time basis, full-time basis or on a daily basis.
What are your hours?
Conversational Receptionists are open and available from 7am to 8pm EST.
Will all of my calls be answered live?
Yes! When somebody calls, we always answer the call with a smile on our face. Our live receptionists are always happy to greet each customer during our business hours.
What will my customer hear when your receptionist answers the phone?
When our receptionists answer the phone, they will use a personalized greeting, which will start with “Good morning/Good afternoon” and will continue with “Thank you for calling (Your Company Name).” The greeting can be fully customized to fit your specific needs and your business model.
Where are your receptionists located?
All of our receptionists are strategically located in the United States and Canada. This ensures you receive native English speaking receptionists for all of your customers.
What will happen if I go over the minutes in my plan?
Your package can always be upgraded, and we are flexible about how we handle this. We can even retroactively upgrade your plan to ensure you have enough minutes to handle your call volume.
How do I know how many minutes per month I require?
At any point throughout the month, you can request a call log with the minutes your company has used. You are also able to upgrade and downgrade your plan at any time if it would save you money. Conversational loves small businesses, so we never want our service to cost you more than it needs to.
Will my receptionist be covered during breaks for lunch and absences?
Whenever our receptionists take breaks or have unplanned absences, they are covered. We allow you to schedule your receptionist when you need the services. If you need it all of the time, we will cover you all of the time, during our business hours. If you need the services just part of the time, you can decide when to forward calls and when to stop forwarding calls.
Will you give out information about our services and products?
Per your request, we can give out any information you would like. We enjoy getting to know the businesses of our clients and your receptionists can give out any information you prefer.
Can my calls be transferred to a cell phone or a home phone?
We can transfer your calls anywhere you want. Our virtual receptionists will transfer calls to any phone number, no matter where it is. Some of our clients give up multiple phone numbers and we transfer to the one they specify for that time of day.
What happens if I can’t take my calls?
Any time you are not able to take a call, our virtual receptionists will take a message for you or transfer the call to voicemail. Often, we give the customer the option between the two.
Will Conversational be able to book my appointments using my current scheduling software?
As long as your software allows a remote access, we can book your appointments (most do). Our receptionists can book appointments on your behalf, using your preferred software, and have those updated in real time.