Do you struggle with customers that don’t seem to care about your business? Sometimes you’re having a bad day, your company is fighting with technical issues, or the weather has made it difficult for your staff to commute to work. These customers may be angry and feel like you’re offering nothing more than excuses.
You have to take care of your customers even though you have your own issues to deal with. When it’s time to put your own issues aside to help customers who don’t seem to care about your problems, here is a look at what you can do to get past the “I don’t care” attitude from your clients.
The business world is set up to be customer-focused
It seems like some customers are too self-absorbed to realize that you may be having a bad day too. You might feel like no one in the business world is concerned about your problems or the company’s problems except you, and you’re probably right. That’s not necessarily a bad thing if you have the right customer-based mindset.
Imagine a restaurant staff were standing around talking about the flat tire they had today, the family gathering they are preparing for, or the computer problems that caused issues in the business this week. It would be quite a distraction from getting the food out while it’s hot, noticing there are customers at the door that need a table, and seeing that a table is low on their drinks.
Providing the highest level of service means that you are paying attention to your guests and putting your own thoughts and problems aside.
Being laser-focused on the customer from the start to the finish of the interaction is the best way to pick up on little things that are easy to miss while your customer is in your store.
Taking the job seriously and focusing on the customer in front of you, whether online, on the phone, or in-house, is the way you show your customers that you care about their needs or problems first. That’s the first step to curing the “I don’t care” customer attitude.
Why your issues don’t matter to the customer
While your customer is spending their hard-earned money in your store, it’s hard to be sympathetic to the long shift you’ve endured or the fact that you overslept this morning and got in trouble with the boss.
Your customer may be exhausted from a long day at work, picking up the kids, and shopping for the week’s food. With that on their mind, it’s tough to feel sympathetic for employees or chaotic situations at the businesses they frequent. The “I don’t care” customer attitude happens when a customer is more focused on getting in and out of your business and making sure their money was spent well–not so much on how you or your staff are feeling.
Customers care about their own happiness
Your customers don’t care if you were rushed here from your other responsibilities; they still expect you to look your best.
Your customers don’t care if your mind is overwhelmed because of the other responsibilities at home you need to tend to; they still expect you to be present and helpful.
Your customers don’t care if you’ve had a bad day; they still expect a smile and positive interaction.
Why don’t customers care about your needs, wants, problems, and feelings? Because customers have their own to worry about, and they are in your store to spend their hard-earned money, time, and energy to purchase goods from you.
Keep your problems and issues outside of the business in order to show your customers that they are the priority at all times–fixing the “I don’t care” customer attitude for good.